Beschrijving van de functie
bioMérieux is looking for a dynamic and proactive Customer Technical Support Specialist to join the Customer Service Support Team, covering the Flemish markets.
Main tasks:
* In this role, you will contribute to customer satisfaction and service profitability by:
* Providing remote technical and scientific support, including troubleshooting and field action completion to ensure the best remote fix rate.
* Acting as a key contact for internal and external customer requests to ensure the highest level of customer experience and satisfaction.
* Leading troubleshooting analysis, diagnosing issues, delivering solutions, or planning field interventions when needed.
* Preparing service work orders and ensuring smooth coordination between remote and field service teams.
* Reporting all events in the ERP system to ensure traceability in accordance with company quality standards and regulations.
* Updating the installed base and knowledge base with relevant information.
* Identifying service opportunities (training, connectivity, service contracts) and informing the sales team of customer needs, risks, or leads.
* Supporting the implementation of new products, methodologies, and processes, and contributing to continuous improvement.
* Performing repairs and calibrations in the in-house workshop if needed.
* Joining Field Service Engineers on-site for installations and maintenance activities as part of continuous learning.
Jouw profiel
* Secondary education diploma or bachelor's degree in engineering (electronics, IT, biotechnology) or similar experience.
* Comfortable in a digital environment with strong IT skills (ERP tools, MS Office).
* A good listener, empathetic, assertive, organized, and autonomous.
* Able to analyze, manage priorities, and make well-considered decisions in critical or stressful situations.
* Customer- and solution-oriented with strong communication skills.
* Fluent in Dutch and English, with intermediate French.
Taalvaardigheden
- Engels (troef)
- Begrijpen : Onafhankelijk - (B1)
- Schrijven : Onafhankelijk - (B1)
- Lezen : Onafhankelijk - (B1)
- Spreken : Onafhankelijk - (B1)
- Nederlands (troef)
- Begrijpen : Vaardig - (C1)
- Schrijven : Vaardig - (C1)
- Lezen : Vaardig - (C1)
- Spreken : Vaardig - (C1)
- Frans (troef)
- Begrijpen : Basis (A)
- Schrijven : Basis (A)
- Lezen : Basis (A)
- Spreken : Basis (A)
Voordelen van de betrekking
* Location: Brussels office (2 days) + home office (3 days)
* Attractive Monthly Salary
* Bonus: 7.18% annual target bonus
* Net allowance: € 80
* Dental and hospitalization insurance
* € 250 eco cheques
* 20 + 6 holidays
* Car