Based at Supreme Headquarters Allied Powers Europe, Mons, Belgium
Job Summary
The post holder will be responsible for supporting delivery of accommodation within the DIO Accommodation European Support Group (ESG) team. ESG manages around 1600 properties across 16 countries in Europe and Turkey. Most properties are sourced from the private rental market. ESG delivers all accommodation services including allocating homes, distributing furniture, and managing service family accommodation moves. The postholder will report to the Assistant Head European Support Group but be expected to work autonomously ensuring outstanding delivery of infrastructure services, Across the 16 countries in ESG .
Job Description
A key requirement of the role will be close engagement with DIO Estates LMS, DIO Overseas and Training, the Military Chain of Command, local host nation staff and Industry Partners to ensure the service provided meets the requirements of NATO personnel, whilst being iaw policy and achieving best value for money.
There will be a requirement to travel regularly within all countries supported by ESG Headquarters in Belgium. Travel to other locations within the European Support Group will be necessary as required.
This position is advertised at 37 hours per week.
If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at
A key requirement of the role will be close engagement with DIO Estates LMS, DIO Overseas and Training, the Military Chain of Command, local host nation staff and Industry Partners to ensure the service provided meets the requirements of NATO personnel, whilst being iaw policy and achieving best value for money.
There will be a requirement to travel regularly within all countries supported by ESG Headquarters in Belgium. Travel to other locations within the European Support Group will be necessary as required.
This position is advertised at 37 hours per week.
If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at
Person specification
Required Memberships: Full IWFM or APM or PMI membership.
Preferred Experience: Project Management and Accomodation experience
The post holder will be responsible for ensuring a safe and compliant estate to Host Nation and UK standards where practicable.
Staff Management of European Support Group Resources
* Provision of support to local in-country staff and management of LEC technical staff.
* Management of staffing issues in other locations in the absence of SEO colleagues.
Contract Management
Act as the Head of Establishment (HoE) for properties managed by the European Support Group
* Performance Management
* Governance and Assurance
* Payment Authorisation
* Financial Forecasting
* Additional Works
* Complaints
* Customer Satisfaction
* Case Management
* Liaison with DIO Commercial colleagues, over contractual issues and clarification
* Ensuring a safe and compliant estate is maintained.
* Development of business cases.
* Ensure site risks & issues register is in place and reviewed monthly.
Asset Management for European Support Group
* Manage asset register including maintaining asset data on IMS across all ESG locations.
* Ensuring asset files and compliance records are maintained, including managing acquisitions and disposals in collaboration with Estates LMS.
* Ensuring asset grading inc CAAS assessment is completed iaw policies across all ESG locations.
* Coordinating and facilitating delivery of obligations iaw leases and MoU's.
* Development of option studies
General Tasks
* Act as Independent for Stage 2 complaints and grading challenges for areas across ESG.
* Support of Housing policy and process reviews
* Assure Government resources including assets & equipment allocated across the AoR.
* Responsibility for verifying and progressing new FM requirements.
* Progression of escalated issues.
* Any other duties required appropriate to the grade.
Memberships
Full IWFM or APM or PMI Memberships
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Communicating and Influencing
* Delivering at Pace
* Managing a Quality Service
* Making Effective Decisions
* Working Together
Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
Discover My Benefits
Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD.
This post offers full relocation allowances subject to availability. Cost of Living Overseas Allowances is payable based on personal circumstances and marital status.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
This is an established MOD post within SHAPE which is a NATO base. Due to the provision of the NATO Status of Forces Agreement (SOFA) any Non-Married dependent/partner will not be eligible for either NATO medical/dental facilities or Service Furnished Accommodation (SFA).
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
The sift will be conducted on CV, including job history, full qualification details, previous skills. Personal Statement (Max 750 words), and the following Civil Service Behaviours: Leadership, Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Making Effective Decisions, Working Together.
The interview will be assessed on the following Civil Service Behaviours: Leadership, Communicating and Influencing, Delivering at Pace, Making Effective Decisions.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigation's can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : John Roberts
* Email :
Recruitment team
* Email : dbscivpers-
Further information
Please see Further Information document attached.