Key Responsibilities:
- Handling General Sales Operations, including face-to-face and remote selling to both new and existing customers through various sales channels, assessing customer needs, developing sales bids and proposals, executing the sales contract, and identifying and building relationships with prospective customers, aligned with the sales strategy to ensure the achievement of sales targets.
- Initiating and following up sales, including price indications, offers, product and sales data, orders, forecasts, contracts, samples, complaints, and projects.
- Realizing sales targets and budget, including the Sales Support part. Visiting customers for sales and customer satisfaction purposes, developing new strategic business partners/principals in collaboration with New Business Development, managing relationships with external suppliers, traders and customers, and internally with Supply Chain and QA.
- Purchasing products for sales purposes, in collaboration with Supply Chain and QA, where needed. Reporting sales orders and customer or product data in CRM, processing distribution, drop shipment, and commission orders.
- Helping manage old stock and deciding on old stock for sales orders, signing off/approving margin calculations and prices. Collecting and sending related documents to the Supply Chain or QA, collecting and updating market info in CRM to support today's and future business, correcting sales and customer data processing in CRM/Scala and keeping this data up to date.
- Managing the Team lead, sales support, and sales support coordinator regarding priorities. Respecting ISO & QA procedures and collaborating with QA in case of (new) product verification. Achieving KPIs.
Critical Results:
- Managing the following General Sales Operations processes to ensure the achievement of sales targets:
• Sales of products to B2B customers
• Development of existing and new B2B customers
• Consultation with customers in their formulation and application developments
• After-sales service incl. non-conformity management with the support of internal experts
• Budget, forecast, stock optimization, price, and margin management
• Continuous collection and documentation (ERP/CRM) of market information about customers, products, competition, suppliers, applications, and market trends
• Execution of sales and marketing strategies