We're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Analyst. This role requires excellent problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.
About the Job
In this position, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction, and helping them get the most out of our software. Your mission will involve investigating customer issues, providing solutions, and escalating complex problems to our development team.
As a Customer Support Analyst, you will be the key point of contact between our end-users and our company. You will have the opportunity to make a real impact on our customers' experience and contribute to the improvement of our product.
Key Responsibilities
* Provide timely and effective support to customers via ticketing, live chat, and phone calls
* Investigate customer issues and provide solutions or escalate to the development team when necessary
* Collaborate with internal teams, such as consultants, sales, and developers, to resolve customer issues
* Improve customer satisfaction by providing quality support and resolving issues efficiently
* Contribute to the improvement of our product and documentation
Requirements
* Fluent English language skills
* IT and business affinity
* Customer-oriented mindset
* Autonomous and fast learner
* Valid work permit for Belgium
* Solution-minded approach
What We Offer
We offer an exciting opportunity to work in a dynamic and innovative company, where no two days are the same. Our culture is built around collaboration, open communication, and a passion for delivering exceptional results.
As a Customer Support Analyst, you will have the chance to develop your skills, grow professionally, and contribute to the success of our company.