IT Support Technician
Overview
We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support, incident management, hardware and software administration, and continuous service improvement.
Key Responsibilities
* Install, configure, maintain, and support end-user hardware, software, and workplace solutions.
* Handle service requests, access management requests, and technical support incidents.
* Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues.
* Log, track, and document incidents and requests through the ITSM platform.
* Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
* Support user onboarding, equipment deployment, and workplace technology initiatives.
* Collaborate with infrastructure, network, workplace, and service management teams.
* Contribute to process improvements and enhanced user experience.
Required Skills & Experience
* Minimum 4 years of experience in an IT Service Desk or IT Support environment.
* Strong knowledge of:
o Windows Operating Systems
o Microsoft 365 / Exchange Online
o Intune / Company Portal
o Active Directory
o ITSM tools and ITIL processes
o Mobile devices (iOS and Android)
o Printing solutions (Canon, UniFlow)
o Networking fundamentals (VLAN, Wi-Fi, connectivity)
* Experience with user support, incident management, and troubleshooting.
* Ability to communicate technical concepts in a user-friendly manner.
Profile
* Customer-oriented with strong communication skills.
* Analytical and proactive problem solver.
* Team player who enjoys sharing knowledge and best practices.
* Organized and detail-oriented.
* Strong focus on service quality and user satisfaction.
Languages
* Dutch: Professional proficiency.
* French: Professional proficiency.
* English: Professional proficiency.
Work Setup
* Full-time assignment.
* Hybrid model with a minimum of 4 days onsite per week.
* Location: Brussels.
* Initial contract until October 2026 with possible extension.
* Start date: ASAP.