Customer Quality PartnerPolyPeptide Belgium – Braine-l'Alleud, BelgiumAbout PolyPeptidePolyPeptide is a specialized CDMO supporting pharmaceutical and biotech companies with the development and manufacturing of peptide- and oligonucleotide-based active pharmaceutical ingredients. The Group operates an international network of cGMP-certified sites across Europe, the U.S. and India, and supports customers from development through to commercial supply. By serving leading pharma and biotech companies worldwide, PolyPeptide contributes to therapies that reach millions of patients.The Belgian site in Braine-l'Alleud plays a key role within this network. Located near Brussels, it has a long-standing track record in peptide manufacturing and strong expertise in both solid phase peptide synthesis (SPPS) and liquid phase peptide synthesis (LPPS). The site has recently expanded its large-scale SPPS manufacturing capabilities, reinforcing its strategic importance for international customer programs.As the site continues to strengthen its quality maturity and customer partnership model, we are recruiting a Customer Quality Partner to act as the senior quality lead for strategic client relationships.The opportunityThis is a senior, business-critical Quality role with high internal and external visibility.As Customer Quality Partner, you will be the primary QA point of contact for an assigned portfolio of customers. You will secure projects from a quality standpoint across the product lifecycle, while building professional, fact-based and trusted customer relationships.You will operate at the intersection of quality, operations and client interface, ensuring that customer expectations are managed with clarity, rigor and credibility, and that quality decisions remain robust, defendable and aligned with GMP, regulatory and operational realities.Key responsibilitiesLead the QA relationship with customersAct as the main Quality contact for assigned clientsBuild trusted and professional relationships with demanding international customersProvide structured, proactive communication in case of deviations, delays, risks or sensitive quality issuesManage customer expectations in high-pressure environments with maturity, diplomacy and claritySecure projects and product quality governanceEnsure quality oversight from development phases through product follow-upLead and approve Quality Agreements and support their implementationOversee key quality documentation linked to projects and productsCoordinate and critically review Product Quality Reviews (PQRs), ensuring robustness, consistency and compliance of customer quality filesManage complex quality issues and complaintsHandle customer complaints end-to-end, from issue assessment to final responseCoordinate root cause analyses with internal stakeholdersDrive corrective and preventive actions to protect projects and reinforce customer confidencePresent conclusions, decisions and action plans in a factual, credible and reassuring waySupport audits and inspectionsRepresent the quality system during customer auditsContribute to inspection readiness and support regulatory interactions where relevantHelp strengthen quality processes through continuous improvementEnable cross-functional decision-makingWork closely with Production, QC, Supply Chain, Projects and SalesAssess the feasibility of customer requests against GMP requirements, operational constraints and industrial realitiesEscalate and frame quality issues clearly to support sound business decisionsSet clear boundaries when needed, while maintaining the right balance between customer satisfaction, compliance and execution feasibilityWhat we are looking forWe are looking for a senior QA professional who combines strong GMP credibility with the ability to manage complex customer interactions in a calm, structured and assertive way.BackgroundMaster's degree in Pharmacy, Chemistry, Bioengineering or a related scientific fieldSignificant experience in pharmaceutical or biotech GMP environmentsStrong understanding of regulated manufacturing and/or biopharmaceutical developmentPrevious exposure to customer-facing quality activities is highly desirableKnowledge of process validation, change controls, deviations, CAPAs, product documentation and quality agreements is a strong advantageKey capabilitiesExcellent stakeholder management and customer communication skillsAbility to structure, simplify and explain complex quality topicsStrong judgement, decision-making capability and personal accountabilityAssertiveness with diplomacyHigh professional maturity and emotional intelligenceAbility to perform under pressure and navigate sensitive situations with credibilityFluent English is essentialWhy join PolyPeptide Belgium?This is an opportunity to join a recognized international CDMO at a pivotal moment for its Belgian operations and quality organization.You will take on a role that offers:A strategic position with direct business impactExposure to international clients and high-value programsA senior level of autonomy and visibilityA stimulating GMP environment combining technical complexity, operational reality and customer proximityThe chance to play a defining role in strengthening the site's quality credibility and long-term customer partnershipsInterested?If you are a senior QA professional looking for a role that combines quality leadership, customer exposure and strategic influence, this could be an excellent next step.