Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Business Consultant.
Main duties:
* Support of the Solutions area by participating in projects and proposals while offering solutions as well as a functional view of the issues, goals and opportunities faced by the clients.
* Support of the Solutions area by participating in the summary and structuring of presentations at business and process levels for the client and project executive board.
* Consultant/functional lead role within the project teams assigned in an implementation of Salesforce or other technologies linked to CRM solutions.
* Advisory role in the decisions related to the technology and business processes.
* Definition and reengineering of client, commercial area and business operations related.
* Structuring of business cases: situation, complication and focus proposal for analysis and resolution.
* Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
* Working closely with our customers to understand the current business processes at a detailed level.
* Designing business processes
* Designing data flows within business processes
* Designing solution with the technical architects
* Writing functional specifications and user stories
* Working with internal and customer stakeholders to build prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
* Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
* Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
* Identifying business process improvements and opportunities for automation.
* Understand customer's processes and connect business requirements with the functional capabilities of the application
* Using most efficient approach including Design Thinking, Scrum Agile, Lean 6 Sigma or SaFe methodology
* Gather and synthesize Business Goals and Requirements and Success Measure KPIs
* Capture As-Is processes and Define To-Be process to match Salesforce Standard Solution and Industry Best Practices
Experience & Skills
* + 5 years of experience as a consultant in processes, business, and/or digital transformation
* Experience on definition and process improval methods
* Esperience in Salesforce Consulting.
* Experience generating documents and presentations, structured and oriented to executive and specific audiences.
* Experience developing omnichannel strategies.
* Ability of dialogue with technical teams.
* Business Process Management
* Good communicative skills, both oral and written.
* Good level of interlocution both in Spanish and English (oral and written).
* A good level of French would be a plus.
What do we offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.