HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We have committed to achieving net zero by 2040. Fluent in French and English Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 5+ years’ experience in Windows Desktop support. Provide IT operational expertise leveraging 1) global industry standards (e.G.: The Site : Infrastructure, IT Challenges, Network Layout, Critical Business Processes Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues Minimum 5 Years of Experience on IT Operations and Leadership Good understanding of support processes and ability to manage and develop a team Experience in managing a team of Field Support engineers, IT Support engineers Fluent oral and written English and French ( Dutch is Optional) Should be able to understand the IT Infrastructure, IT Change Management, Basic Understanding of Network and Servers Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site. Language requirement – Should be fluent in French and English (Read, Write & Speak) A supportive, diverse, and global team with a brilliant culture. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.