Customer Success ManagerSud East Belgium
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Are you from the Liège region and would you like to be the privileged link with our customers? If you enjoy building long-term relationships, are curious about digital solutions and like being on the road, join us as a Customer Success Manager and help us shape a high-quality, future-proof customer experience in the South-East of Belgium!
In practice
Act as the first point of business contact for a portfolio of insurance brokers, answering their questions and ensuring a high level of service and customer satisfaction.
Build strong, long-term relationships with existing customers by understanding their needs, advising them on Portima's products and encouraging optimal use of our solutions.
Translate customer needs and expectations into concrete, actionable insights for Portima, coordinate the necessary follow-up internally and/or, if necessary, refer them to the right people internally in order to deal with them as efficiently as possible.
Provide feedback to internal departments on issues and/or issues If necessary, request additional information from customers and suggest possible solutions in order to proactively reflect on questions and problems and thus contribute to the proper functioning of Portima's products.
Listen to, analyse and manage incoming complaints from brokers, resolve them yourself when possible or forward escalate them internally to the assigned persons in order to obtain an efficient handling of complaints and thus ensure optimal customer satisfaction.Stay up to date with developments in Customer Success, digital tools and insurance technologies, and continuously build knowledge of Portima's solutions to strengthen your credibility as a trusted advisor.
Contribute, to transversal commercial projects aimed at improving customer experience and value perception, including reflections on product positioning.
What we're looking for:A relationship-oriented "farmer" profile with the ability to pull out his hunting skills when he sees an opportunityA guenine interest in digital solutions, innovation and new technologies, and curiosity to understand how to create value for customersAn open, positive & dynamic personality with a solution- and satisfaction-oriented mindsetAutonomous, well organized and comfortable working both independently and in close collaboration with internal teamsEager to learn who likes to keep abreast of what's new in the industryNative french speaker with reading and listening comprehension NL + ENExtra bonus: Insurance and life insurance knowledge
We offerA friendly and professional working environment within a close-knit team of 6 colleagues spread across the territory.
A high level of autonomy and flexibility, with one team day per week at the office (Watermael-Boitsfort).
An attractive salary package, including a company car and additional benefits (bonus, insurance, cafeteria plan, ...).
About PortimaPortima is a fintech company. We provide digital solutions and IT services to the community of independent insurance brokers, insurance companies and to the customers of the brokers. Portima is a customer & product-oriented organization with full-scale agile scrum adoption. xjsrcvqOur mission is the following: By offering digital, secure and innovative solutions, as partner of the brokers and the insurance companies, Portima increases your productivity and sparks customer delight.
Working @Portima means:Being part of a fintech companyEvolving in a company that values empowerment and continuous learningHaving fun within a strong team and with all the Portimates through many activities organized by our Happiness Team