Functional Analyst – ServiceNow IRM (Integrated Risk Management)
Detailed Job Summary
The Functional Analyst for ServiceNow IRM plays a central role in designing, configuring, and enhancing enterprise risk and compliance solutions within the ServiceNow platform. Acting as the bridge between business stakeholders and technical teams, this role ensures that governance, risk, and compliance (GRC) requirements are accurately translated into scalable, user-friendly ServiceNow IRM capabilities.
The analyst leads functional workshops, documents business processes, develops solution designs, and configures modules including Policy & Compliance, Risk Management, Issue Management, Vendor Risk Management, and Audit Management. They support end‑to‑end project delivery—from requirement gathering to testing, training, deployment, and continuous improvement.
This role requires strong analytical thinking, deep understanding of risk frameworks (ISO 27001, NIST, SOX, etc.), and hands-on ServiceNow expertise. The analyst helps mature the organization’s risk posture by standardizing processes, automating workflows, enhancing reporting, and maximizing value from the IRM platform.
Core Responsibilities
Functional Analysis & Design
* Conduct functional discovery sessions with business, risk, audit, and compliance stakeholders to understand needs and process gaps.
* Translate business requirements into clear functional specifications and user stories.
* Create solution designs, process maps, data models, and configuration plans for IRM modules.
* Recommend best‑practice approaches based on ServiceNow IRM capabilities and industry standards.
Configuration & Platform Enablement
* Configure and enhance IRM modules such as:
* Policy & Compliance Management
* Risk Management (Operational, Enterprise, IT risk)
* Vendor Risk Management
* Audit Management
* Issue and Remediation Management
* Set up controls, indicators, assessments, workflows, scoring models, risk registers, and reporting dashboards.
* Manage catalog items, forms, fields, notifications, and access controls.
* Work with developers as needed to support scripting or advanced customizations.
Stakeholder Engagement & Delivery
* Act as key liaison between business teams and IT/platform teams.
* Support Agile project ceremonies: grooming, sprint planning, demos, and retrospectives.
* Provide functional guidance during development cycles and validate technical deliverables.
* Lead UAT, manage test scripts, and ensure solutions meet acceptance criteria.
Governance, Risk & Compliance Expertise
* Apply enterprise risk management principles and regulatory frameworks (ISO, NIST, SOC, SOX, GDPR, etc.).
* Map risk and control frameworks into ServiceNow structures and automate assessment schedules.
* Maintain data integrity across risk, control, policy, and audit records.
Support, Training & Continuous Improvement
* Develop training materials, functional documentation, and process guides.
* Deliver user training and promote platform adoption across risk, audit, and compliance teams.
* Monitor performance, identify enhancement opportunities, and implement platform improvements.
Key Skills & Competencies
ServiceNow Expertise
* Strong understanding of ServiceNow IRM / GRC suite capabilities and configuration.
* Experience with workflows, form configuration, access control, dashboards, performance analytics, and reporting.
* Familiarity with CMDB and integrations supporting IRM processes.
Risk & Compliance Knowledge
* Understanding of GRC methodologies including:
* Enterprise Risk Management (ERM)
* Operational Risk
* Compliance Management
* Control Testing & Monitoring
* Audit Processes
* Knowledge of industry frameworks (ISO 27001, NIST CSF, COBIT, SOX, PCI-DSS).
Business Analysis Skills
* Requirements gathering and documentation.
* Process modeling using BPMN or similar methods.
* Strong problem-solving and analytical skills.
* Ability to translate complex risk concepts into simple system workflows.
Communication & Collaboration
* Excellent stakeholder management and communication skills.
* Ability to work cross-functionally with risk teams, IT teams, auditors, vendors, and leadership.
* Strong presentation skills for demos, workshops, and UAT sessions.
Delivery & Methodology
* Experience with Agile delivery (Scrum or Kanban).
* Strong organizational skills and ability to manage multiple workstreams.
* Attention to detail and commitment to quality.