Digital Workplace Engineer Position
We are seeking a proactive and customer-focused L1 Digital Workplace Engineer to join our IT support team.
As an L1 Digital Workplace Engineer, you will be responsible for providing timely and effective technical support to users.
The ideal candidate will have proven experience in an L1 support or helpdesk role, ideally in a multilingual environment.
You will need to possess strong problem-solving skills with attention to detail and customer satisfaction.
Excellent communication skills in Dutch, French, and English (written and spoken) are mandatory.
We value flexibility and adaptability, and the ability to work well under pressure is essential.
The successful candidate will be a team player who can work collaboratively with colleagues to resolve issues efficiently.
This position offers opportunities for professional growth and development within a dynamic and supportive team.
Key Responsibilities:
* Provide technical support to users via phone, email, or in-person
* Troubleshoot and resolve hardware and software issues
* Document and track incidents and issues
* Collaborate with colleagues to resolve complex issues
* Continuously improve processes and procedures to enhance user experience
Requirements:
* Proven experience in an L1 support or helpdesk role
* Strong problem-solving skills with attention to detail
* Excellent communication skills in Dutch, French, and English
* Familiarity with digital workplace platforms and tools
* Able to work well under pressure and prioritize tasks effectively
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* A collaborative and dynamic work environment
* Flexible working arrangements