Introduction
SymphonyAI Media is a leading innovator in AI-driven solutions for the media and entertainment industry. We empower our clients with cutting-edge technology that enhances content creation, distribution, and monetization.
From ETL pipelines to data modeling and infrastructure, we help our clients manage and derive value from high-volume financial and content performance datasets — and we’re increasingly embedding AI/ML and LLM capabilities into our solutions to unlock next-generation automation and insights.
We are looking for a Senior Product Manager who will connect our customers, Product, and Engineering teams. This role blends customer empathy with product execution: capturing feedback, translating it into actionable user stories, coordinating releases, and ensuring that internal delivery aligns with external expectations. You’ll work closely with the Head of PMO, Product Director, and Engineering leads to make sure every release delivers measurable customer value.
Job Description
What you will do:
Product Ownership:
1. Gather and synthesize customer feedback, usage data, and enhancement requests.
2. Write detailed requirements, user stories, and acceptance criteria.
3. Partner with the Delivery PM (India) to groom and prioritize backlogs.
4. Participate in sprint reviews and retrospectives; ensure customer outcomes are represented.
5. Contribute to roadmap discussions with the Product Director.
Program & Communication:
6. Manage release coordination and readiness with Ops and Engineering.
7. Draft and distribute customer release notes and readiness communications.
8. Lead structured customer check-ins for upcoming releases and joint testing.
9. Track and communicate progress, risks, and dependencies across teams.
10. Maintain program dashboards and reporting for leadership visibility.
What you will bring:
11. 5–10 years of combined experience in Product Management, Program Management, or Customer Success for SaaS or platform products.
12. Strong understanding of agile delivery and backlog management.
13. Excellent communicator—able to translate technical updates into business context.
14. Experience writing requirements and stories; familiarity with Jira and Confluence.
15. Organized, detail-oriented, and able to manage multiple releases concurrently.
16. Technical familiarity with APIs, data pipelines, or cloud infrastructure a plus.
17. The ideal candidate will be based on the East Coast to better support colleagues and clients across global time zones.
The base salary for this position ranges from $80,000 - $100,000 USD annually and is just one component of SymphonyAI’s comprehensive compensation package. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. SymphonyAI also offers a range of benefits, including comprehensive health insurance, life and disability coverage, a 401K employer matching program, paid holidays, self-care days, and flex time off.
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.
Visit here, for more information about how we hire, what’s in it for you, our culture and values.
#LI-KO1 #LI-Remote
What you will do:
Product Ownership:
18. Gather and synthesize customer feedback, usage data, and enhancement requests.
19. Write detailed requirements, user stories, and acceptance criteria.
20. Partner with the Delivery PM (India) to groom and prioritize backlogs.
21. Participate in sprint reviews and retrospectives; ensure customer outcomes are represented.
22. Contribute to roadmap discussions with the Product Director.
Program & Communication:
23. Manage release coordination and readiness with Ops and Engineering.
24. Draft and distribute customer release notes and readiness communications.
25. Lead structured customer check-ins for upcoming releases and joint testing.
26. Track and communicate progress, risks, and dependencies across teams.
27. Maintain program dashboards and reporting for leadership visibility.
What you will bring:
28. 5–10 years of combined experience in Product Management, Program Management, or Customer Success for SaaS or platform products.
29. Strong understanding of agile delivery and backlog management.
30. Excellent communicator—able to translate technical updates into business context.
31. Experience writing requirements and stories; familiarity with Jira and Confluence.
32. Organized, detail-oriented, and able to manage multiple releases concurrently.
33. Technical familiarity with APIs, data pipelines, or cloud infrastructure a plus.
34. The ideal candidate will be based on the East Coast to better support colleagues and clients across global time zones.
The base salary for this position ranges from $80,000 - $100,000 USD annually and is just one component of SymphonyAI’s comprehensive compensation package. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. SymphonyAI also offers a range of benefits, including comprehensive health insurance, life and disability coverage, a 401K employer matching program, paid holidays, self-care days, and flex time off.
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.
Visit here, for more information about how we hire, what’s in it for you, our culture and values.
#LI-KO1 #LI-Remote