Job Description
We are searching for the best talent for a Transcend: Signavio Program Senior Analyst. This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Cork, Ireland; Beerse, Belgium. Remote work may be considered for the right candidate.
Are you ready to be part of a multi‑year global business transformation initiative that will transform and standardize our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, and enable our integrated data strategy through a single SAP S/4 HANA instance?
We are seeking a detail‑oriented Signavio Program Analyst to maintain and support our Signavio process management platform. The role focuses on day‑to‑day system administration, process repository quality, user support and enablement, and close collaboration with process owners and IT to ensure the platform delivers reliable, accurate process documentation and analytics.
Key Responsibilities
* Administer and maintain the Signavio environment: user accounts, permissions, libraries, templates, and version control.
* Maintain process repository hygiene: enforce naming conventions, metadata completeness, process ownership, and archival policies.
* Provide 1st/2nd‑line user support for Signavio issues (triage, elevate, track tickets, perform root‑cause checks).
* Apply and manage configuration changes, updates, and platform releases in coordination with IT and the Signavio vendor.
* Support integrations and data flows (e.g., process mining tools, identity/SSO, reporting platforms) by coordinating with technical teams and validating data consistency.
* Validate BPMN models and ensure process documentation meets agreed governance and quality standards.
* Produce and maintain user guides, how‑to articles, admin runbooks, and training materials; deliver periodic training and onboarding sessions.
* Monitor usage, run regular audits, and produce reports on repository health and adoption metrics.
* Capture user feedback and support prioritization of enhancements, workflow improvements, and cleanup activities.
* Support governance processes: assist with change requests, maintain access logs, and help enforce compliance and audit requirements.
Education and Experience
* Minimum of High School or equivalent diploma/degree required; Bachelor’s/University or equivalent degree strongly preferred.
* 4 years of relevant work experience, with at least 2 years supporting or administering a process management/Business Process Mapping platform (Signavio experience preferred).
* Strong working knowledge of process modeling and BPM fundamentals.
* Familiarity with basic integration concepts (APIs, SSO/identity) and data validation practices.
* Excellent written and verbal communication and documentation skills.
Preferred Qualifications
* Hands‑on experience specifically with Signavio Suite (Process Manager, Workflow Accelerator, Process Intelligence).
* Certifications in BPMN, Signavio, ITIL, or related disciplines.
* Experience with process‑mining, RPA, or analytics tools (e.g., Process Intelligence, Celonis, Power BI).
* Experience working in regulated or highly governed environments.
Additional Information
* Requires proficiency in English (written and verbal). Proficiency in German, Dutch, or Italian is helpful.
* Requires up to 15% domestic and international travel depending on work location and business needs.
* Requires the ability, through our flexible work policy, to work on‑site a minimum of three days each week, with the option for two remote workdays each week.
Pay and Benefits
The anticipated pay range for this position, in the primary posting location, is: €48,600.00 – €77,395.00.
Other locations: Belgium – EUR 72,500 – EUR 115,230; Ireland – EUR 63,300 – EUR 101,315.
Benefits include an annual bonus with set target (% of pay), vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement, programs for financial, physical and mental health, service anniversary and recognition awards, and eligibility for various insurance plans. Details vary by location.
Equal Opportunity Employer
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants should contact us via https://www.jnj.com/contact-us/careers; internal employees should contact AskGS to be directed to your accommodation resource.
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