For our Ibis Jabbeke hotel
Core MissionEnsure smooth daily hotel operations by handling reception, service, while delivering consistent guest satisfaction aligned with Accor standards .
Main Responsibilities1. Front Office / ReceptionWelcoming guests (check-in / check-out)Managing reservations and paymentsAnswering phone calls and emailsProviding tourist info about **Bruges and surroundings2. Food & BeverageServing breakfast or light mealsSetting up and clearing buffetEnsuring hygiene and food safety standardsOccasionally working bar service3. Housekeeping SupportChecking room quality before guest arrival4. General OperationsHandling guest requests and complaintsEnsuring cleanliness of common areasSupporting team members across departmentsFollowing safety and operational procedures
Required SkillsCustomer service orientationFlexibility and multitasking (key for "polyvalent")Basic IT skills (hotel PMS systems)Teamwork and autonomyLanguages: typically Dutch, French, EnglishProfile RequirementsExperience in hospitality is preferred but not always requiredAvailability for shift work (including nights/weekends)Presentable and professional attitudeAbility to handle busy periods calmlyWorking Conditions2853€ bruto / month6€ Meal vouchers, 13th month, eco-vouchersRotating shiftsFull-time contractsWeekend and holiday work expectedSalary aligned with Belgian hospitality sector (CP 302)What makes ibis roles specificStrong focus on standardization and efficiencyCross-training across departmentsEmphasis on guest experience over luxury serviceOften smaller teams → more responsibility and opportunities per employee