TECHNICAL SUPPORT REPRESENTATIVE EMEA
Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Position Overview
We are currently looking for a French speaking Technical Support Representative to join our team! You will play a key role in resolving technical issues for customers, users, and internal stakeholders, ensuring the optimal performance of Permobil's products and services. By providing quick and effective solutions to technical challenges, this role improves customer and end-user satisfaction while acting as a key link between customers and the company and sharing feedback to support product improvements. It plays a vital part in upholding Permobil’s high service standards and building lasting relationships with users and partners.
This is an on-site role, based in Paris (Rungis).
Key Responsibilities
1. Deliver remote technical assistance to a diverse range of stakeholders, including users, customers, and internal teams across designated French speaking and other EMEA markets
2. Collaborate intensively within the EMEA Technical Support team to enhance technical expertise across all products and ensure high levels of service delivery
3. Serve as a second-tier support resource for Service Technicians, Sales Representatives, and Customer Support Representatives
4. Foster a strong collaborative relationship with the R&D and Customization & Adaptation departments, who act as a third-tier support for the most complex cases
5. Schedule and perform or assign online resolution of customers’ Service needs (. programming) according to defined rate, incl. service documentation and invoicing
6. Conduct technical training sessions
7. Play a crucial role in the launch of new products or features, including participation in the testing phase
8. Monitor and analyze trends in customer inquiries and product issues to identify potential areas for product or process improvements
9. Assist in complex warranty claim assessments
Qualifications and Skills
10. High school diploma from technical education. mechanic/electrical engineering (a higher degree in Engineering is preferred but not mandatory) or equivalent experience
11. 3-5 years technical service / support or similar experience is meritorious
12. In-depth knowledge of spare parts and products
13. Proficiency in computer skills, particularly with Windows-based programs (Excel, PowerPoint, Teams,, experience from D365 would be an advantage
14. Ability to identify issues, propose and implement solutions, and effectively communicate these solutions to key stakeholders
15. Ability to quickly absorb information and manage multiple systems and information sources simultaneously
16. Fluency in English and French is mandatory, additional languages would be an advantage
17. Experience in call-based remote support is a plus
Who Are You
You are a skilled professional with a strong background in electrical and mechanical engineering, capable of excelling in a dynamic technical support role. As a self-motivated and deadline-oriented problem solver, you adapt to complex international environments while effectively structuring and prioritizing tasks to meet stakeholder needs.
With a collaborative spirit, you thrive both independently and in teams, quickly absorbing information and managing multiple systems. As a Technical Support Representative, you provide top-notch support by leveraging your expertise and company resources to address technical issues.
You have a broad understanding of diverse markets and customer needs, and you are willing to constantly learn and continuously improve. Your technical knowledge enables you to assist customers effectively, while your ability to operate remotely showcases your adaptability and strong communication skills, making you a valuable asset in delivering exceptional support.
Why Permobil is a great next step for you:
18. You’ll make a difference. Every day.
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
19. You’ll make your mark as part of our future.
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
20. You’ll feel welcome from day one.
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
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