Ph3Role Summary /h3 ul liThe Programme Director provides the interface between programme ownership and delivery and acts as a focal point between the business and the programme/project manager. /li liThe programme director is the senior client-facing representative, acting as a point of contact for the customer executive, primarily focussed upon delivering a successful programme of works. /li liThe Programme Director manages a portfolio of pathology and LIS implementation programmes and projects and is accountable for their efficiency and effectiveness through programme / project management process and tool improvements. /li liThe Programme Director also helps drive business change across the senior pathology subject matter experts (SMEs) and project management function, coaching and mentoring key SMEs to lead and excel in their roles and help transform our operational execution processes and procedures. /li liTo respond and contribute to key sales opportunities and commercial discussions on behalf of Professional Services. /li liTo help lead and coordinate the operational inputs and programme shape, inputting into the wider sales process led by the commercial and new business teams. /li liIn addition, this role acts as a driver of digital transformation, embedding data-driven decision-making, AI-enabled insights, and intelligent automation into programme delivery, operational processes, and client engagement. /li /ul h3Key Responsibilities /h3 ul liWork with the other Programme Directors to standardise and continually improve on the core principles of project delivery based upon a Prince 2 methodology /li liDevelop programme / project management process and tools to achieve target improvements aligned to objectives from the Professional Services Director /li liHelp develop better supply chain and partner operational management processes /li liFacilitate quality activities of the programme, project, and Professional Services teams /li liProgramme planning, monitoring and oversight of all allocated projects /li liMonitor and manage the project portfolio and engage customer Senior Responsible Owners (SROs) within major client programmes /li liQualify hand over from the sales team to commence programme / project initiation /li liOversee delivery of projects in accordance with the contractual requirements /li liSupport the Project Manager (PM)/Senior Project Manager (SPM) to coordinate activities between Clinisys and third parties as required within the scope of the project /li liSupport the PM/SPM to ensure contract acceptance, sign off by the customer and appropriate project closure /li liFocus on customer satisfaction and ensuring delivery of the required quality of service or products to agreed standards /li liMonitor risks, issues and dependencies across programmes of work with relevant support provided to PMs as required /li liProactively manage, address and close project escalations /li liHold and attend regular internal and customer led programme/project meetings where senior representation is required /li liSupport and advocate project and programme governance mechanisms /li liMotivate all members involved in key programmes to ensure they are completed on time, to the specified cost, quality, and performance criteria /li liStandardise and continuously improve delivery frameworks (PRINCE2 / MSP), enhanced with data-led governance and predictive insights /li liLeverage predictive analytics to anticipate delays, risks, and cost overruns /li liIntroduce automated reporting and dashboards to improve portfolio visibility /li /ul h3Cross-functional Roles /h3 ul liSupport the sales process with pricing, delivery presentations /li liSupport the contracting process with input into contract drafting and templating /li liProvide leadership/guidance during incident management /li liSupport Clinisys Executive in managing senior Exec level escalations /li liTranslate delivery data into product improvement insights /li liAdvocate for digital-first and AI-enabled delivery models /li liSupport the product development life-cycle via ul liContribution to operational readiness activities /li liInput into prioritisation of developments /li liCoordinate delivery of software developments delivered by the product team as necessary to deliver key programmes of work and influence pathology product strategy working in concert with the product management function /li /ul /li /ul h3Financial /h3 ul liWork with the other Programme Directors, PMO Manager Professional Services Director to standardise on the core principles of financial reporting and governance /li liResponsible for the ongoing financial performance and management of their portfolio /li liTracks and reports financial status of projects to input into the UK PL and programme profitability /li liImplement data-driven financial forecasting and margin optimisation models /li liUse analytics to identify profitability risks and efficiency opportunities /li /ul h3Line Management /h3 ul liEffectively coaches and mentors the team either as part of line management activities or under matrix management. Sets clear objectives and goals, provides actionable feedback, and trains the team to reach its fullest potential /li liMotivate the team to consistently deliver on time, within budget and to a high standard. /li liWhere applicable, line manage team members ensuring correct management hygiene including but not limited to performance and development conversations, following standard HR line management process, succession planning, etc /li liDevelop data literacy and AI awareness within teams /li liUpskill teams on digital tools, analytics, and automation /li liLead organisational change towards data‑driven ways of working /li /ul h3Communication /h3 ul liCommunicate effectively with all stakeholders /li liPresent to key senior client stakeholders and as needed at Clinisys company events (whether they are internal, client or potential clinically based) /li liUse real‑time dashboards and KPI tracking /li liEnsure transparency through data‑backed insights /li /ul h3General /h3 ul liTo work with and follow the guidance of the Professional Services Director /li liTo contribute to the team spirit within the company and to actively promote a customer‑oriented approach /li liTo progress personal development and encourage the development of other staff members with a particular focus on helping drive business change initiatives across the operational units /li liEstablish if/how we can develop value added services to our customer base to help advise on best pathology practice and assist them in the execution of major pathology and LIS programmes /li liPerform other related duties as required or assigned by the Professional Services Director /li /ul h3Key Skills, Abilities And Experience /h3 ul liIdeally experienced in MS Project, Prince 2, and MSP /li liLeadership skills to manage project managers, consultants, and a portfolio of projects /li liProven experience of coaching and mentoring a team and developing them to their full potential /li liAbility and willingness to take initiative toward driving key programmes to completion /li liAbility and willingness to work independently /li liCustomer service skills and senior stakeholder engagement / management (up to Cxx) level /li liAbility to prioritise and work on multiple programmes and projects /li liAbility to create and deliver executive‑level summary reports and presentations /li liVerbal and written communication skills; including communicating with technical and non‑technical clients and staff at all organizational levels. /li liDemonstrable ability to influence and effect business change /li liDemonstrable track record of building and coaching teams of between 5-20 FTE /li liStrong consulting and advisory skills /li liBachelor’s degree or equivalent experience /li liDemonstrable experience as programme / project manager or programme consultant preferably in the Healthcare IT sector /li liHighly experienced in a programme / project management environment /li liModerate experience within an IT or software provider organisation /li liAny equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. /li liStrong experience involved in execution of health care sector change programmes /li liProven experience involved in execution of clinical change programmes and clinical systems implementations /li liLanguages : Fluency in English is required. French, Dutch, and German are highly desirable. /li /ul h3AI / Data Digital Skills /h3 ul liUnderstanding of AI/ML applications in programme delivery and operations /li liExperience using or interpreting data analytics and KPIs /li liFamiliarity with data visualisation tools (Power BI, Tableau, etc.) /li liExposure to automation tools and digital workflows /li liAwareness of data governance, privacy, and ethical AI principles /li /ul pThis role is home based with travel for customer meetings or company events. /p pLocation: Ghent, Belgium /p pSalary: € – € – € (per annum, depending on experience, skills, and qualifications) /p /p #J-18808-Ljbffr