Overview
Hiring Path: • Open to the public
Who May Apply/Clarification From the Agency: This position is open to: USEFMs - FP grade is FP-05. Actual FP salary authorized by Washington D.C. Security Clearance Required: Top Secret Clearance Appointment Type Temporary Appointment Type Details: Definite Not to Exceed 5 years. (FMA) Definite Not to Exceed 1 year. (PSA) Marketing Statement:
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Summary:
The U.S. Mission in Belgium is seeking eligible and qualified applicants for the position of Community Liaison Office (CLO) Coordinator.
Supervisory Position: Yes Relocation Expenses Reimbursed: No
Duties
Working in the Management Section and reporting to post's Management Officer, with guidance from the Global Community Liaison Office (GTM/GCLO), the Community Liaison Office (CLO) Coordinator develops, implements, and manages a program based on community demographics and post-specific needs.The CLO Coordinator executes morale enhancing activities under eight Areas of Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning). Identifies needs and responds with effective programming, information and resources, and referrals.CLO is an International Cooperative Administrative Support Services (ICASS) mandatory package service provider, and as such serves all participating United States Government (USG) agencies at post.The CLO is a rated ICASS service provider whose base constituency includes all direct-hire employees and family members under Chief of Mission authority (COM).
Manage and Develop CLO program at post
CLO Coordinator manages the Community Liaison Office at post by developing action plans that address the needs of post community while meeting Department of State (DOS) and ICASS service standards.The incumbent identifies and develops inclusive programs, activities, events, and communication that are aimed at enhancing the morale of post’s diverse community.CLO Coordinator develops and implements program Standard Operating Procedures (SOPs), after-action reports, and regular program evaluations.
Plan, Maintain, and Liaise
CLO Coordinator identifies partner offices, inside and outside the Mission, to establish or maintain a high level of engagement to cover the eight Areas of Responsibility.CLO Coordinator serves as a liaison by organizing and facilitating programs that allow post community to gain knowledge about local (post and in-country) resources, education, employment, and culture.CLO Coordinator serves as the liaison with community by participating in Country Team meetings, Emergency Action Committee meetings, Post Employment Committee (PEC) meetings, and the Inter Agency Housing Board meetings, as well as meetings of other post councils and committees and the employee/recreation association.CLO Coordinator refers community members to functional offices in Washington, DC, and liaises with the different schools where post children attend. CLO also maintains contact with local-based community organizations such as expat service groups and volunteer organizations.
Evaluate and Implement
CLO Coordinator establishes methods to evaluate the success of CLO programs at post, for example through the Community Needs Assessment Survey.The incumbent gathers information at post, from within the community, host country contacts, and from Washington, DC, and implements a communication channel to manage regular communications and outreach within post community.CLO Coordinator maintains a database of contacts and resources and serves as rumor control. CLO Coordinator hosts in-person and virtual community events that cover the categories of (1) U.S. traditions, (2) host country culture, and (3) social, educational, and recreational programs and activities.
Report and Represent
CLO Coordinator collects for GTM/GCLO data and information for reports that focus on the status of employment, education, demographics, welfare and morale, and activities at post. GTM/CLO uses these reports to inform and guide broader advocacy. CLO upholds the highest standard of confidentiality.The incumbent represents community needs to Mission’s management as well as partner offices in Washington, DC.CLO Coordinator represents Mission management to post community through in-person and virtual meetings, town halls, newsletters, social media outlets etc.
Qualifications and Evaluations
Requirements:
All selected candidates must be able to obtain and hold a Top-Secret clearance.
All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.
Selected candidate must be able to begin working within a reasonable period of time (15 weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Education Requirements:
Completion of at least two years of college or university studies is required.
Please address this factor in your ERA application under Education.
Evaluations:
You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
Qualifications:
EXPERIENCE:
Minimum three (3) years of professional experience, including but not limited to administration, office management, customer service, program management, public policy required or related field.
Please address this factor in your ERA application under Major Duties and Responsibilities.
LANGUAGE:
Good working knowledge in English
(This may be tested.)
Please address this language requirement in your ERA application.
JOB KNOWLEDGE:
A good understanding of the Foreign Service community and the structure of the federal government.Knowledge of general principles of program management and program monitoring.Standard knowledge of Microsoft Office is required.
Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning).
Please address this factor in your ERA application under Major Duties and Responsibilities.
SKILLS & ABILITIES:
Must be able to analyze specific issues and formulate conclusions and recommendations for action.Must be able to work in a high-stress, fast-paced work environment.Excellent interpersonal and communication skills, good briefing and writing skills.Ability to draft and edit material for correspondence and publication required.Proficiency in project management, including short-term and long-term projects.Ability to work at a high-level with work disruptions and follow an untraditional schedule.
(This may be tested.)
Please address this factor in your ERA application under Major Duties and Responsibilities.
Benefits and Other Info
Benefits: Agency Benefits:
The U.S. Mission offers a competitive compensation and benefits package for local employees that may include: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, Employee Assistance Program, etc.
For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.
Other Information:
HIRING PREFERENCE SELECTION PROCESS:
A hiring preference is extended to eligible and qualified applicants in the order listed below. It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.
HIRING PREFERENCE ORDER
1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights **
* IMPORTANT: US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.
For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the
ADDITIONAL EMPLOYMENT CONSIDERATIONS
The following apply to EFMs, USEFMs, and AEFMs only:
4. Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.
5. Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.
The following apply to Locally Employed (LE) staff only:
6. Current employees serving a probationary period are not eligible.
7. Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.
How You will be Evaluated:
You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.