As an Air Import Agent, you ensure the accurate, compliant, and timely handling of international air import shipments. You work in a structured, process-driven environment where customer service, operational precision, and teamwork are essential. This role serves as the entry point for a long-term logistics career, with clear internal growth opportunities toward Lead, Supervisor, and Manager positions. Manage the full operational flow of air import shipments from arrival to final delivery. Ensure accurate and timely data entry in internal systems, including proprietary tools and SAP. Track and trace shipments and proactively communicate updates to customers and internal teams. Follow daily workflows to maintain consistency and compliance. Coordinate timely delivery of freight to customers and partners. Prepare and send documentation required for customs clearance. Ensure accurate and timely billing to customers and service providers. Communicate professionally with customers to arrange international shipments and meet service expectations. Maintain strong relationships with airlines, trucking companies, and other logistics partners. Follow all internal procedures and comply with external regulations. Identify opportunities to improve efficiency within the department. Ensure customer SOPs are followed and updated when needed. Meet KPI standards as defined by company procedures. Maintain timely communication with overseas offices and partners. 6 months to 1 year of experience in logistics or airfreight, or equivalent education. Knowledge of air import documentation is an advantage. Strong communication and interpersonal skills; able to listen, understand, and respond clearly. Proactive mindset with strong organizational abilities. Solid computer skills (Excel, Word, PowerPoint). IATA certification is a plus. Fluent in English and Dutch. Eligible to work in Belgium. Reports to the Air Import Lead Agent, Supervisor, and Manager. Starting salary €3,000–€3,200 gross per month Meal vouchers (€10/day) Eco vouchers (€250/year) Hospitalisation insurance Pension fund contribution (1% of annual gross salary) Employee stock purchase plan Bike leasing available after 6 months Professional, process‑driven work environment with clear procedures and hierarchy International team with English as the main internal language Business dress code Working hours: Mon–Thu 08:00–16:30, Fri 08:00–16:00 Telework up to 26 days/year Clear internal growth path