As Service Agent for the IMC+ segment (Intermodal Closed +) you assist mainly intermodal customers with their transport needs and ensures satisfaction through our support and communication. You become part of a growing segment in transportation and logistics. Your daily work will be supported by a new ICT application and you have the freedom to contribute to improvement projects.
Your tasks
Customer Communication
1. As a service agent, you manage and strengthen customer relationships daily. You create opportunities and enhance their knowledge of our products. With your excellent service, you are the face of Lineas for our customers.
2. You think ahead to prevent potential incidents.
The service agent provides tracking & tracing via the Customer Portal during office hours.
3. As a service agent, you handle complaints and support customers in finding solutions within the organization and with our partners.
Bookings, Reservations, and Follow-Up
4. The service agent converts customer bookings into specific reservations for wagons and trains in the Lineas customer system (MyLineas or iTMS). You guide users in using MyLineas or iTMS, help them with issues, and provide training for new users.
5. The service agent reschedules containers/wagons/loads based on commercial input and operational situations while considering rail constraints.
6. You register additional services in the VAS Tool to ensure correct invoicing to customers.
Optimal Planning
7. You strive for a balance between wagon supply and demand. You reduce rotation times and increase productivity. Through (re)planning, you actively contribute to more efficient resource usage.
8. The service agent minimizes the number of containers/wagons/loads without proper orders and communicates this within Lineas. Additionally, you ensure the completion of orders so they can be invoiced.
9. In case of incorrect shipments, you ensure wagons return to a location where they can be efficiently redeployed.
Your profile
10. You manage and build customer relationships to create opportunities and maintain customer satisfaction. You offer a high standard of service. For our customer, you are Lineas!
11. From commercial input, you can create efficient planning and adjust it just as efficiently in case of deviations.
12. Experience in stakeholder management with strong communication skills, both written and verbal.
13. Good knowledge of Dutch & English. French is a plus.
What do we have to offer you?
14. With us you will have the opportunity to develop your career in a fast growing and international company.
15. You will be part of a team of passionate colleagues who will make the Modal Shift a reality.
16. You will receive a full-time and unlimited contract with a monthly salary starting at €3360 (depending on your experience) with a 13th month bonus
17. As part of the benefits, you will receive meal vouchers and eco vouchers. The insurance package includes hospitalization insurance, private accident insurance, group insurance for guaranteed income and pension.
18. The option to work from home up to 2 days a week, along with flexible working hours, ensures a healthy work-life balance.
19. As you can work from home, your home internet expenses are covered, and you receive a net expense allowance.
20. You will have 23 vacation days, one additional day after one year, 9 ADV days, and one extra vacation day every five years of seniority
21. You will end up in a young and energetic company. Things are moving fast here and a lot is always changing. That opens up permanent perspectives for your career
22. Workplace depends on your current residence: Antwerpen/Zeebrugge preferably, Brussels alternative as well, with the possibility of remote work.
23. Working days – early/late shift (6:00 – 14:00 and 12:00 – 20:00). Flexible planning in collaboration with colleagues.
Who are we?
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference!
At Lineas, diversity is fundamental. We believe skills and talents are not related to gender, ethnicity, age, social background, sexual orientation, or philosophical or religious beliefs. Help us promote an inclusive and supportive work environment.
Hiring Manager: Flamur Tofaj