Customer centricity means nothing when you only talk about yourself as a brand. Everyone has a passion for something and fans want live experiences.
Seaters’ Wish List technology allows brands to propose an unlimited number of people (B2C or B2B) to ask for experiences they are passionate about. This is the perfect start to building a lasting, permission-based (GDPR compliant) relation between your brand and its audiences.
Seaters’ high gain – low risk solution is successfully delivering brands with unprecedented ROI and insights.
Tasks
Seaters is looking for a Dutch speaking Junior Account Manager to join the Sales and Marketing Team.
You will work in close collaboration with the other Account Managers from our European office in the Brussels region and home office.
As an Account Coordinator, your time will be divided between acting as a key point-of-contact with our B2B accounts and managing inbound end-user enquiries from our European operations through our helpdesk.
Our goal is to provide an industry leading experience for our customers and end-users!
Key Responsibilities:
* Retain and grow our existing B2B accounts by following-up and manage their day-to-day needs
* Manage client projects on the Seaters Platform: assist clients with the creation of Fan Groups, Wish Lists and the distribution of tickets
* Assist with marketing campaigns for our B2B customers
* Draft business intelligence reports requested by our B2B accounts
* Maintain excellent customer relations to increase customer loyaltyOffer B2C customer support through our helpdesk: ensure satisfaction by following up with customer questions to verify that all issues have been resolved. As we grow, we need a structured balance between standardisation and freedom to deal with issues as they come and taking the actions that are needed. You will contribute to building this structure
Requirements
* Dutch native speaker and fluent in English (spoken and written)
* Sense for precision, detail and high-quality results
* Self-starter and independent problem-solver
* Internet savvy and great interest in digital communications
* Excellent communication skills both verbal and written
* You are a multitasker with prompt action
* Customer oriented: must be passionate and curious about scouting and fulfilling customer/client requirements in relation to ticketing/sponsoring
* Stress-resistant and a patient personality
Benefits
* Gaining marketing and business experience in the world of sports and events marketing with different organizers and brands
* The unique opportunity to join an ambitious start-up at an early stage of its development. Your work will have a strong impact on our success.
* Work in a dynamic and growing international team with office in the Brussels region and customers all over Europe
* The possibility to join us as an employee or independent contractor
* A great working environment with flexible work arrangements (mainly Teleworking, 1 office day every 2 weeks)
* A competitive salary for this full-time job
* Opportunity to build a successful career and expand your network
Candidates can apply by submitting a resume