Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium
Requirements:
Prior experience in technical support and assistance for networking, WAN and voice systems
Very good understanding of telecommunications / network / information technology solutions & products
ITIL Foundation
At least 2 years' experience with, and knowledge of LANs
VXLAN
Software Defined Access (SDA)
Experience in VDI
Experience in VMware Aria Operations formally VROPS
Experience in VROPS management tools
Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)
Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements
Desirable:
Strong analytical, organization, multitasking and prioritization skills
Technical leadership experience
Previous experience working in a NOC / SOC
CCNA certified
Experience with monitoring and management tools, such as SPECTRUM, Zabbix, SCOM
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization, including ACO and ACT
Duties:
Supporting all areas of the ESOC, as part of a functional team
Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted
Providing technical level 1 support and assistance for Local Area Network (LAN)/Virtual Desktop Infrastructure (VDI)/Datacentre Management
Monitoring, controlling and conducting troubleshooting of all data systems and services in support of all NCIA customers and NATO missions
Administrates data and services monitoring and control platforms for optimum performance for use by the ESOC personnel
Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks and services
Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels
Follows senior guidance and established processes, cooperating when requested, to its development and improvement
Responsible for coordination with internal and external entities to restore networks and communication services
Participates in the development and delivery of the required on-the-job training to other technicians
Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1 documentation, accounting for interface standards and procedures
If required, work in a shift pattern to provide 24/7 coverage
Work on own initiative with limited supervision, may lead others as required
Working and training with other service lines
Deputize for higher grade staff, if required
Perform other duties as may be required
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