About the Role
We are looking for a Technical Trainer & Support Engineer to play a key role in our after-sales operations in Spain. This position combines technical support, fault diagnosis, and workshop technician training, ensuring that our distributors, dealers, and service centers deliver high-quality service standards. You will provide direct support to our Spanish dealer network, lead technical training programs, and collaborate with internal teams to drive product and service improvements.
Key Responsibilities
* Technical Support & Fault Diagnosis
* Provide technical after-sales support and diagnostic guidance for Spanish distributors and service centers.
* Troubleshoot and resolve technical issues remotely or on-site when required.
* Collect, analyze, and interpret failure data from the Spanish market to identify trends and propose actionable improvements.
* Collaborate with R&D, Quality, and Manufacturing teams to support product improvement initiatives and ensure timely issue resolution.
* Prepare and maintain technical service documentation, including diagnostic guides, troubleshooting manuals, and technical analysis reports.
* Training & Knowledge Development
* Lead and deliver training courses (in-person and virtual) for distributors and service teams across Spain.
* Provide on-site training to enhance diagnostic capabilities and service quality.
* Oversee preparation and updates of training materials, ensuring they are accurate, relevant, and aligned with the latest automotive technologies.
* Conduct post-training evaluations, analyze feedback, and improve training content and methodologies.
* Collaborate with technical engineers to integrate real-world technical cases into training modules.
* Support technical events such as skills competitions and other after-sales activities.
Requirements
* Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automation, or related fields.
* Minimum of 5 years’ experience in automotive after-sales service, technical support, or technical training (experience with high-end brands and EVs is a strong plus).
* Strong knowledge of vehicle systems: mechanical structures, electrical architecture, and diagnostic tools.
* Native Spanish, fluent in English (spoken and written) with strong presentation skills; proficiency in Chinese is an advantage.
* Excellent communication, coordination, and cross-cultural skills.
* Hands-on, practical problem solver with a structured and logical mindset.
* Strong sense of responsibility, customer service orientation, and ability to work independently.
* Flexible and willing to travel within Spain and occasionally abroad (including China).
Work Location:
* Madrid, Spain (with occasional international travel, including to China).