Overview
The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), and be accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external facing client.
Responsibilities
* Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
* Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
* Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
* Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
* Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
* Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
* Be a point of escalation for our clients and respond promptly to any issues
* Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationships are fostered and developed
* Work with client contact on reporting and forecasting
* Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
* Coordinate team incentives and Sales Performance Incentive Funds
* Partner and build business relationships with all partners to ensure customer expectations are met
Qualifications
* 5+ years proven work experience in a sales role
* 2+ years of experience in a leadership role
* Must be fluent in English in a professional environment
* Experience in a BPO environment preferred
* A passion for customer experience and driving team results
* Experience in operations and strategy building
* Excellent coaching history
* A record of developing and retaining great employees
* Experience maximizing revenue through best practices
* Experience working with Salesforce.com or similar CRM
* Experience finding solutions as a manager
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* IT Services and IT Consulting
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