The Technical Account Manager (TAM) plays a pivotal role in cultivating strong relationships with our key customers. Its purpose is to maximize the value of imec's offering in silicon processing services and low volume manufacturing.
What you will do
* Build and nurture close relationships with key customer contacts across all levels. Become a "trusted advisor", sought after for expertise in navigating imec's development, services and low volume manufacturing solutions.
* Proactively identify and address potential issues that could impact customer satisfaction or service delivery efficiency.
* Tailor solutions to address specific needs and future production goals. Identify potential growth opportunities and coordinate with internal teams to develop value-added proposals aligned with the customer's strategic direction.
In this job, your main tasks will be:
* Coordinate the process of responding to the customer needs to make imec the trusted and preferred supplier. Our portfolio of customers includes companies developing photonic technologies for datacom applications and manufacturers of industrial sensors.
* Collect the voice of customers for continuous improvement. Proactively identify and address potential issues that could impact customer satisfaction or value delivery
* Map the technical strategy and roadmaps of our key customers and collaborate with internal stakeholders to develop value-added proposals aligned with the customer's strategic directions.
* Identify growth opportunities, with a focus on the technical aspects, in coordination with the Business Development and Regional Partnership managers.
* This is a hybrid role based in Leuven, Belgium.
What we do for you
We offer you the opportunity to join one of the world's premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you'll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.
We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth.
We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.
Who you are
* Good understanding of semiconductor industry ecosystem, supply chain and operations, ASIC and Wafer services is an important asset.
* 10 years in semiconductor industry, ideally in a high-volume manufacturing environment.
* Strong understanding of customer needs and the ability to translate them into tangible business value.
* Excellent relationship-building and interpersonal skills to foster strong connections across all customer levels.
* Growth mindset with a demonstrated ability to learn quickly and adapt to evolving customer needs.