Join a dynamic IT environment where service quality and responsiveness make the difference.
Position Overview
This role is part of a Digital Workplace team responsible for delivering efficient user support and ensuring IT service continuity and quality.
Key Responsibilities
Perform Digital Workplace support activities (Level 1)
Manage all types of user interactions (phone, ticketing portal, chat, messaging, etc.)
Provide guidance and support on services, software, and applications
Monitor and follow up on incidents and service requests until resolution
Escalate issues when necessary
Contribute to continuous service and process improvement
Required Profile
Technical Skills
Strong knowledge of workstation support and administration (Windows 10 and above)
Good knowledge of Microsoft Office applications (Office 2016 and above)
Basic knowledge of server environments (Windows/Linux) and Active Directory services
Basic knowledge of:
Account management
Network setup and protocols
Backup and restore procedures
Antivirus management
Patch and software distribution
Scanning and printing systems
Soft Skills
Excellent communication skills
Strong service orientation and commitment to quality
Analytical mindset
Ability to work under pressure while maintaining a positive attitude
Proactive and responsive approach
Certifications (minimum one required)
Windows 10 MCSA
Microsoft 365 Certified: Modern Desktop Administrator Associate
IT Helpdesk Professional (or equivalent)
Google IT Support Professional Certificate
Microsoft Office Specialist (MOS)
(Advanced) Windows troubleshooting for IT
Call Centre Associate Certified (or equivalent)
Languages
English: C1 level required
French: C1 level required
If this position matches a solution-oriented profile with strong technical expertise and a strong service mindset, we would be delighted to discuss this opportunity with you.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting