About UsIdeal Systems builds mobile communication solutions for leading CCaaS platforms, including Genesys Cloud, Amazon Connect, and NICE CXone. Our solutions let enterprises extend their contact center capabilities to mobile devices, improving productivity and customer experience across industries like Healthcare, Financial Services, Life Sciences, and Automotive.We’re growing fast: ARR has grown 110%+ year over year for three consecutive years, and platform usage doubles annually. We’re looking for a CTO who can ensure our engineering organization scales in step with that growth, keeping pace with product demand, platform complexity, and an expanding customer base.The RoleYou’ll define and lead our technology vision, AI approach, architecture, and engineering strategy. Working closely with the CEO and commercial teams, you’ll ensure our platform supports rapid product innovation, user growth, and enterprise‑grade reliability.You’ll be joining a team already in motion: a Head of Engineering (covering DevOps, AWS, and delivery planning) and a Head of Product are in place, supported by an engineering team of 5 currently scaling to 8. Your role is to lead and accelerate.Key ResponsibilitiesTechnology and ArchitectureDefine long‑term strategy for our (mobile) SaaS solutionsBuild scalable, secure cloud infrastructure for enterprise customersLead decisions on mobile architectures, APIs, and CCaaS integrationsAI‑First EngineeringImplement AI‑driven workflows across the development lifecycle: coding, testing, QA, documentation, and DevOpsContinuously optimize engineering productivity with AI toolingFoster a data‑driven culture focused on speed, quality, and reliabilityEngineering LeadershipLead and grow an existing engineering team (currently 5, scaling to 8) alongside a Head of Engineering and Head of ProductDefine team structures, development processes, and delivery frameworksDrive best practices in DevOps, CI/CD, reliability, and securityMentor engineers and cultivate a culture of innovation and ownershipProduct and Commercial AlignmentPartner with product and sales teams to support go‑to‑market and integrationsEnsure technology enables rapid iteration and enterprise readinessWhat We’re Looking For10+ years in software engineering, with significant leadership experience—grown through the engineering ranksHands‑on executor who can still dive into the work when neededForward thinker who can map out where the team and technology need to be in 3‑5 yearsProven experience scaling SaaS platformsPreferably a strong background in mobile app development (most of our products are mobile‑first)Experience with cloud‑native architectures and AWSComfortable leading in a fast‑moving environmentWhat We OfferCompetitive salary (payroll or freelance) including benefits and premium company carRemote work (2 days per week in‑office at Vilvoorde)
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