We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.brApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.brWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.brHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.brOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.brWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.brMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.brIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.brWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.brPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.brIf you suspect you've been targeted, please contact us immediately atbrbrfor verification.brKey Points to Remember:br* Legitimate job offers only follow interviews conducted with our hiring managers or clients.br* We will never ask for payment at any stage of the recruitment process.brStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation!brOur company is developing and you can expand your career along with it.brWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.brKey ResponsibilitiesbrIT Operations:brLead daily IT operations for assigned geographical areas.brIndependently assess, diagnose, and troubleshoot IT issues.brPerform operational activities to resolve IT-related malfunctions.brEnsure timely operation of IT systems and platforms through coordination and collaboration.brUse IT Service Management (ITSM) platform for performance tracking and reporting.brDocument IT solutions in the Knowledge Database.brProactively identify risks and propose improvements for IT operations.brEngage in regular IT Workplace and Helpdesk team activities.brUser (Employee) Experience Activities:brEnsure resolution of IT tickets within agreed SLAs KPIs and own end-to-end resolution of IT cases.brDeliver excellent user experience during all IT interactions and partner with business units to enhance IT user journeys.brActively engage with regional stakeholders to gather feedback for IT process improvements.brManage difficult situations with professionalism.brField Services Activities:brProvide on-site support and perform IT activities across various client locations.brRepresent IT at regional locations and support user training on IT concepts and tools.brSupport multiple IT disciplines, including network infrastructure, helpdesk, application support, and hardware maintenance.brThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.brJob RequirementsbrAt least 5 years of relevant experience in IT operations or support, especially in field services.brStrong understanding of IT systems, platforms, and infrastructure.brProficient in diagnosing and troubleshooting IT issues.brFamiliarity with IT Service Management (ITSM) tools.brAdvanced knowledge of virtualization, networking and telecommunications;brAbility to document solutions in a Knowledge Database.brProven track record in user support and customer service.brLanguage skills: Proficiency in French language and a good level of English.brAbility to collaborate effectively with IT and non-IT teams.brStrong relationship-building skills with stakeholders and partners.brStrong organizational skills to manage multiple tasks and prioritize effectively.brProactive in identifying improvements and proposing solutions.brAdditional Requirements:brWillingness to travel for on-site support to other customer locations (up to 50% of your work time).brActive participation in team meetings and IT initiatives. xirbnpk brCompetitive salary and benefits package, including Meal Vouchers, Ecocheques;brCompany car and fuel card;brHospitalization and group insurance;brExtra vacation days;brOpportunities to learn and develop: training programs;brPersonalized career path within the organization;brExposure to an international environment as part of a multicultural team spread across Europe.brUser Journey, Platforms, Physical inventory, Use ICT systems, Delivery, IT Solutions, Proposing Solutions, Design, Onsite Support, Field Service, Fast Pace, Customer Locations, Help Desk, Proactivity, Database, Infrastructure, Team Meetings, Ambition, Virtualization, Networking, Proactivity, User Experience, Process Development, Application Support, Failure Analysis, Business unit, Customer Service, KPI, Team Activities, Practicality, Stakeholders, Gather Feedback, Coordination, Training, Telecommunication, Language Skills, VOS, Troubleshoot, Operational Support, IT Operations, Risk Identification, Query Resolution, User Support, Customer support, Reporting, Multi Tasking, Organization Skills, Service, Classification, End to End, ITSM, ITSM