Graphic design, Communication & Marketing
ABOUT MICROSTART
Microstart is Belgium’s leading microfinance institution, empowering entrepreneurs excluded from traditional banking — mainly women, job seekers, youth under 30, and migrants. We combine accessible financial services with a strong social mission. To strengthen our IT strategy and Salesforce platform, we are looking for a dynamic IT Lead to drive technical leadership and social impact.
Your mission
As our IT Lead, you will play a key strategic and operational role by:
* Bringing a business-driven perspective to all IT initiatives
* Advising on IT architecture, cybersecurity, data privacy compliance, and build-or-buy strategy
* Understanding and troubleshooting backend processes, data flows, and server-related topics when needed
* Taking full ownership of our Salesforce platform
* Leading the end-to-end implementation of Salesforce projects
* Overseeing IT support and ensuring platform stability
* Managing technical documentation, roadmapping, effort estimation, and vendor selection
* Acting as our main liaison with external technical partners (e.g. Singlify, security vendors…)
* Coordinating agile delivery, user story refinement, backlog management, and testing
* Providing second-line support for Salesforce and other core systems
MUST-HAVE SKILLS & EXPERIENCE
* Strong vision in business, IT strategy, architecture, security and data protection/privacy regulations (e.g. GDPR)
* Experience in a coordinating role, solid background in technical project management and agile methodologies
* Hands-on experience in designing and implementing Salesforce
* Minimum 3 years of deep understanding of Salesforce capabilities & best practices (config vs. code decisions)
* Skilled in Flows and declarative automation
* Strong ability in system analysis, functional documentation, and stakeholder communication
* Fluent in English and Dutch or French
NICE TO HAVE
* Familiar with multiple CRM platforms and their implementation strategies
* Experience with general IT operations (server backup, infrastructure coordination, etc.)
* Knowledge of Apex, Lightning Web Components (LWC), and REST API integration
* Experience in team leadership or people management (or willingness to learn)
WHAT WE OFFER
* A meaningful job in a mission-driven organization at the crossroads of tech and social impact
* A strategic and autonomous role with real influence
* A dynamic, collaborative environment working with external expert partners
* Training opportunities, flexibility, and hybrid working options
* The opportunity to help build the future of microfinance tech in Belgium
READY TO DRIVE CHANGE THROUGH TECH?
Send us your CV by September 20 to hr@microstart.be, with the subject line: “IT Lead – Microstart”.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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