Field Service Engineer_Customer service engineer – Off-HighwayAre you technically skilled and customer-focused? Join Allison Transmissions Bruges as a Customer Service Specialist and become the first point of contact for our customers and service partners. You’ll provide remote and on-site support, deliver training, and help ensure our products perform at their best worldwide.Location & Travel✔ Base: Bruges, Belgium✔ Hybrid work: 1 day/week remote (after onboarding)✔ This role required international travel: approx. 75% Europe, occasional worldwideYour impact✔ Provide technical support to customers and service centers. You can perform simpleinterventions yourself.✔ Organize and deliver product training✔ Prepare service manuals and technical publications✔ Troubleshoot and perform root cause analysis on-site✔ Collaborate closely with OEMs and internal teamsResponsibilities✔ Develop training and documentation✔ Support via email (80%) and phone (20%)✔ Perform field analysis and problem resolution✔ Advise on complex service issues✔ Contribute to product improvementsMust-haves✔ Bachelor’s degree in Electromechanics, Automotive or similar✔ Fluent in English and Dutch✔ Strong communication and customer focus✔ Willingness to travel internationally✔ Recent graduates welcomeWhat we offer✔ International environment with plenty of growth opportunities✔ Attractive salary package including meal vouchers, group and hospitalization insurance✔ 39 hours in a 36-hour workweek → 18 extra vacation days per year✔ Flexible working hours and hybrid work (up to 1 remote day after full training period)✔ Development opportunities through internal and external training programs✔ International collaboration and a highly diverse role👉 Ready to make an impact? Apply now: seraphine.loose@alsn.comHashtags: #CustomerService #FieldService #EngineeringJobs #BrugesJobs #AllisonTransmissions