📍 Madrid (with international travel required) | 💼 Insud Pharma | 🍏 Apple · Home Automation · Audiovisual Systems
Insud Pharma is looking for a VIP Help Desk Support professional to provide high-level technical assistance to our Family Office. This role focuses on ensuring the seamless operation of all personal and home tech systems — with a strong emphasis on Apple devices, home automation, and premium audiovisual solutions.
🔧 What You’ll Do
* Deliver Level 2 support to VIP users, offering responsive, discreet, and high-quality service.
* Maintain and troubleshoot Apple devices (Mac, iPhone, iPad, Apple TV, etc.).
* Manage and support home automation systems (e.g., KNX, Control4, Lutron, Crestron).
* Optimize audio and visual systems for premium in-home experiences (home theaters, projectors, smart screens, Hi-Fi speakers).
* Contribute to custom technology projects aligned with executive needs.
* Identify and resolve hardware, software, and network issues.
* Document technical procedures and solutions for future use.
* Travel internationally as needed to provide on-site support.
✅ What We’re Looking For
* 5–10 years of experience in VIP technical support (Level 2), ideally in executive or high-profile environments.
* Strong technical knowledge of:
* macOS, iOS, Windows
* Apple device setup and support
* Networking: WiFi, LAN, VPN
* Smart home and automation platforms
* High-end audio/video systems
* Excellent interpersonal skills and professionalism in working with VIP users.
* Ability to stay calm under pressure and solve problems efficiently.
* Willingness to travel up to 50% of the time.
* Advanced English required.
* Degree in IT, Engineering, or related fields (Master’s a plus).
* Desirable: familiarity with SAP HANA, pharma-specific tools (e.g., Veeva, TrackWise), and strong cybersecurity awareness.
🌍 Why Join Us?
* Be at the core of technical excellence in an international, purpose-driven company.
* Work with cutting-edge technologies in a unique and high-impact environment.
* Collaborate closely with top executives and make a tangible difference in their daily operations.
Ready to bring your technical talent to the next level? Join Insud Pharma and be the key to seamless innovation at the highest level.