We are helping our client, an established cargo and ground handling services provider with over 25 years of experience in the international air cargo market. The Key Account Manager reports directly to the CEO and acts as the main commercial driver for key accounts. The role involves growing existing accounts, generating new business opportunities, and building senior-level relationships with airlines and logistics partners worldwide. The Key Account Manager manages approximately 10–15 strategic customers while contributing directly to revenue growth, volume expansion, and profitability.
Key Account Management:
Lead prospecting efforts and personally conduct face-to-face or virtual meetings with potential key customers during the early sales phase.
Ensure customer satisfaction through proactive follow-up and qualitative service management.
Maintain accurate records of sales activities and customer interactions.
Promote the company’s services and expand its network.
Analyse sales performance and market data to identify improvement areas and growth opportunities.
Negotiate contracts and pricing agreements with customers and partners.
Collaborate with internal teams to support marketing initiatives and operational execution.
Support CEIV-related activities (Pharma, Live Animals, Lithium Batteries) in line with SOPs and SLAs.
3+ years of experience in Key Account Management and/or Business Development within an international air cargo or logistics environment.
~ Experience working with airlines, freight forwarders, or other commercial partners, with a proven track record in revenue growth, contract negotiation, and customer relationship management.
~ Familiarity with CEIV standards (Pharma, Live Animals, Lithium Batteries) and regulated cargo operations.
~ Strong prospecting, negotiation, and analytical skills to drive business development and account growth.
~ Fluent English; French is considered a strong asset.