For the expansion of our Business Information Systems (BIS) team, argenx is looking for an EMEA (Europe, Middle East and Africa) BIS Operations lead - Commercial and Medical.
The Lead will be a key member of the BIS Commercial and Medical affairs team and will act as the Digital, Process and Technology business partner for the EMEA Commercial and Medical Affairs Team.
This role will encompass business analysis, end-to-end project delivery including assisting with project management, change management and integration architecture. This role is responsible for supporting initiatives primarily within the Commercial teams (such as Sales, Marketing and Medical). In addition to critical thinking and project execution, this role will include ongoing support and adoption management for the business community.
Roles And Responsibilities
1. Work closely with the EMEA Commercial and Medical Affairs team to understand their business needs, challenges and opportunities
2. Perform business analysis, gather, develop, and craft clear business requirements for IS Solution(s) partnering with the EMEA Commercial and Medical Affairs team
3. Contribute to all phases of solution delivery and support: identification, evaluation, implementation, testing, training, and support to meet and exceed business requirements
4. Serve as a technical lead for multiple projects and applications. Must possess a strong ability to balance structure & discipline with agility in the delivery of projects and support of solutions
5. Monitor and evaluate the performance and impact of the solutions implemented and provide feedback and recommendations for continuous improvement
6. Work within established change control procedures to ensure proposed changes to applications and business processes are appropriately assessed, triaged, tested and deployed
7. Ensure the quality, security and compliance of solutions and data used by the team
8. Ensure high level support and maintenance of the applications used by the Commercial Team, in collaboration with operations/support teams (Veeva CRM, Veeva Vault, Medical Information Cloud)
9. Manage budget for delivery of applications
10. Maintain an overall understanding of industry landscape to ensure that we are deploying best-practice solutions
Education, Experience And Qualifications
11. Minimum of 10 years working either in a biopharmaceutical company or a consulting organization with focus on the life sciences sector
12. Minimum 3 years working in a business analyst role supporting Commercial and Medical Affairs business functions required with knowledge of key business processes centered around Veeva CRM, Medical Legal Review Process, and Case Management within Medical Information
13. Experience creating and maintaining user and functional requirements documents is required
14. Experience creating and maintaining business process flow diagrams is required
15. Experience (certifications) with Veeva CRM, Veeva Vault, Salesforce, and associated data is preferred
16. Master Data Management, Medical Information Databases, and reporting tools experience preferred
17. Ability to lead small to medium size projects preferred
18. Ability to develop strong relationships with key stakeholders required
19. Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc..)
Offer:
20. A competitive salary package with extensive benefits.
21. A work environment in a successful, dynamic, rapidly growing biotech company.
At argenx we strive to create a welcoming and inclusive environment. Here all applicants will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.