Job description :
Job : Customer Success Manager/account manager
About Leexi:
Leexi is an AI Notetaker & B2B conversational intelligence SaaS platform. Leexi won the 2025 award for best AI company in Belgium, the ISA 2025 Innovation Award and the 2026 as well as the l'etincelle d'argent innovation award in France.
A European leader in AI-assisted note-taking, Leexi is your personal meeting assistant, supports you before, during, and after your interactions: by preparing intelligent briefings, assisting in real time, and transforming your meetings, whether remote or in person, into clear, actionable reports, all within a secure and sovereign environment. We ensure enterprise-grade security with ISO 27001 certification, EU AI Act compliance, and data sovereignty in Europe.
To support our rapid growth, we are looking to extend our CSM team with additional Customer Success Managers
Location: Brussels (Full-Time, Office-Based - 1day/week remote)
Start date: ASAP
Role Description:
As a Customer Success Manager (CSM), you will be responsible for the onboarding, growth, satisfaction, and retention of a portfolio of our major accounts. By understanding each client's business goals, you will be able to help them further leverage the capabilities of the Leexi platform to help increase their productivity and free them from repetitive tasks.
Key responsibilities:
* Responsible for onboarding, retaining, growing, and developing accounts through daily/weekly interaction with clients
* Identify opportunities within your client's business strategy that can be improved via incremental usage of Leexi products and services
* Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
* Partner with cross-functional teams and be accountable for delivery of sound solutions
* Collaborate with Partners in the Leexi eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Leexi platform
* Build and maintain close relationships with partners to grow their maturity, ambassadorship and strategic product knowledge
* Capture and quantify business impact for client and identify/retain client references (and increase portfolio NPS)
* Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
We have clients like a few Banks, Paris Airport ADP, or Belgian government, which have hundreds, even thousands, of users, you will be responsible for the onboarding, expansion and retention of these key clients. This entails managing and overseeing large and medium accounts, as well as onboarding hundreds of individuals, setting up personalized summaries, scoring, and much more, while ensuring ongoing support, you will thus learn how to prompt and become an expert in AI prompting with our formations. You will join a team of 10 account managers.
Qualifications:
* A proactive and positive mindset
* Understanding of SaaS products and their business model / offering A deep understanding and passion for SaaS, CRM platforms
* 3 years of experience in a similar role as an Customer Success or Account Manager, with a proven track record of achieving and exceeding targets
* Comfortable working in highly flexible, fast-paced and entrepreneurial environment
* Proven success working in cross functional teams (strong collaboration with product / sales / marketing)
* Strong ability to establish priorities and make decisions
* Strong project planning and management skills
* Outstanding oral and written communication and presentation skills
* Strong team building and interpersonal skills
* Fluent in English and French (Dutch is a plus)
* Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent in
* experience)