As a Network Performance & Insights Manager you ensure that our operational processes are seamlessly aligned with business objectives according to the Global Network Management standards. You build a strong performance culture, analyze service delivery KPIs and translate complex data into concrete improvements for our Service Logistics network (EMEA). You work closely with internal and external stakeholders and drive network and process improvements that enhance customer satisfaction. The ideal candidate will be instrumental in identifying new strategic application fields or products, leveraging innovative data methods and technologies such as Digital Twins to optimize our customer's Supply Chain network. Preferred location: Diegem. Terms & ConditionsA full-time position in daytime hours A competitive salary based on your experience Meal vouchers and eco vouchers Hospitalization insurance + group insurance 30 vacation days Laptop & mobile phone Company car and fuel card Annual bonus (target= 10%) A monthly home office allowance of €50 Flat-rate expense allowance of €100/month You will work in an organization where you can truly be yourself – you are valued for who you are Great Place to Work: a workplace at the world's largest and global number one logistics service provider What you will do You take the lead in building performance & insights within Service Logistics and turn data-driven improvement initiatives into tangible results.Build a strong performance culture within the EMEA vendor organization (140+ suppliers: Express, DSC, Freight, 3rd parties …) and manage the complex data mix Review Service Delivery KPI trends and report on performance in the operational network Provide hypercare follow-up for new business implementations Work in accordance with Quality Management System procedures and requirements Contribute to standard solutions for WMS, TMS and other applications impacting KPIs Build relationships with stakeholders (country partners, SL Network Management, regional functions, SL Customer Service, SL Operations) and ensure clear visibility of performance issues Facilitate cross-functional forums, present recommendations and drive decisions towards structural improvement Operational Continuous ImprovementManage the issue log: group, prioritize, assign and follow up Project manage Network Improvement projects, Change Requests and new customer/vendor implementations Apply data science/analytics/modeling to evaluate efficiency of warehouse setup and network Deploy models into production together with data/software engineers Develop data-driven strategies for inventory management, location optimization, transport and network configurations Visualize complex data (e.G. Power BI) and link to processes; provide analysis and conclusions to support strategic decisions Take ownership of the design and development pipeline of scalable solutions for KPI monitoring and insights Lead improvement projects from initiation to completion Who you are You are data-driven, strategic and able to clearly translate complex insights into impactful actions.Technological proficiency with relevant modeling tools and technologies in performance management & data analysis Strong in data analysis & metrics: developing/implementing measurements and interpreting results Proven experience in process improvement & optimization Solid project management skills Process improvement: formal qualification or relevant experience Bachelor's or master's degree in operations management, Supply Chain, Logistics, Industrial Engineering or equivalent Solid foundation in performance measurement and process improvement methodologies Excellent communication and interpersonal skills Languages: fluent English; knowledge of Dutch/French is a plus in our Benelux/EMEA context Team & DHL Service Logistics At DHL Service Logistics you will work in an international, innovative environment where digitalization and data are at the core. You collaborate with Network Management, Customer Service, Operations and regional teams, and have high visibility towards the business and customers. Your impact is directly measurable: improved service, more efficient networks and increased customer satisfaction. Apply & Contact Does this sound like the right role for you? Then apply quickly via the 'Apply' button. Not sure if this position is a perfect fit? Reach out – we are happy to discuss whether this could be the right opportunity for you. You can contact Deandra van den Bogaert (Recruitment Business Partner) at Acquisition in response to this vacancy is not appreciated. Disclaimer: Inclusion & Diversity At DHL, it's all about equal opportunities. We assess you on who you are and what you can do – regardless of background, origin or preference. Don't meet all the listed requirements, but still see yourself in this role? Then get in touch with the recruiter mentioned above.