Applications only open for Belgian residents with a valid work permit We are seeking a Omnichannel CX Data Insights Product Owner to support a leading automotive and mobility client undergoing a major digital transformation across Europe. As an OCX Data Insights PO you will play a critical role in driving insights across Customer Engagement Marketing, Digital Experience, Connected Technology, Customer Relations and IT teams. The Data Insights PO drives omni-channel customer experience by transforming data into actionable insights. This role is crucial in shaping and delivering seamless experiences across Europe to improve customer satisfaction and drive business impact. Responsibilities: Digital Performance Management & Analytics Define and monitor OCX KPIs impacting business value, satisfaction and engagement rates across channels. Drive timely performance improvements through enhanced KPI dashboards, performance governance, and actionable customer insights. Continuously evolve the Performance Management program Lead monthly performance reviews vs targets Organize quarterly market performance workshops. Run improvement cycles after major releases Data Delivery & Insights Generation Ensure timely, accurate delivery of web and digital performance data to business areas and markets, demonstrating strong commercial acumen. Develop and maintain a data-driven roadmap to maximize insight extraction by combining web analytics with relevant business datasets. Increase quality and accuracy of correlation analyses by integrating AI and advanced analytics techniques. Coordinate ad‑hoc deep‑dive analyses into key website and platform functions to identify improvement opportunities. Customer Behavior Understanding Leverage customer data, analytics, and feedback to understand behavior across online channels. Identify key friction points, improvement opportunities and moments of delight. Support the activation of customer data into tools for marketing automation, analytics, personalization and journey optimization and orchestration. Introduce and operationalize digital funnel reporting across customer journeys. Data Sourcing & Data Quality Source eCommerce & OCA data Ensure consistent data definitions, transformation logic, and integration into central dashboards. Monitor and follow up on data correctness, ensuring high-quality, reliable insights. Success Measures Improved KPI performance across customer journeys and digital channels. Adoption of funnel reporting capabilities. Increased insight utilisation by markets and business units. Greater accuracy, timeliness, and reliability of central dashboards. Demonstrated impact on eCommerce, Omni Channel Architecture. Your profile : Education : University Degree Experience : Strong experience (5+ years) in digital analytics, data strategy, Omni-channel Customer Experience Skills: Strategic mindset with a customer-first approach and strong commercial understanding: ability to link insights to business outcomes. Deep understanding of data modelling, data governance, and dashboarding tools (especially Power BI). Experience with funnel analytics, attribution, CRO, and customer journey analytics. Ability to apply AI/ML or advanced statistical methods for correlation and predictive insights. Experience in stakeholder management and cross-functional collaboration skills. Strong change management skills and ability to align diverse stakeholders Proven Project Management experience and the ability to multi-task and drive multiple projects forward in parallel Good visualisation and presentation skills Clear communicator with a structured and pragmatic approach Language : Fluent in English (corporate language).