We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional.
Tasks:
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Assist customers across phone, email, social media, and chat with questions about orders, products, returns, and promotions
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Guide customers through their online journey and provide post-purchase support
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Coordinate closely with logistics, stores, and marketing to solve issues efficiently
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Handle complaints with empathy and a solution-oriented mindset
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Track common questions or issues to help us continuously improve our customer experience
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Represent the brand with enthusiasm, consistency, and care
We are looking for a Customer Care/Service Specialist that :
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Fluent in Dutch and French (spoken & written); English is a nice plus
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Customer-obsessed, empathetic, and confident in written and spoken communication
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2+ years of experience in customer care, retail, or e-commerce
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Digitally savvy - comfortable with CRM systems, email platforms, and online tools
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A team player who brings energy and calm
Our client offers :
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Be part of a modern retail brand that values both people and innovation
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Hybrid working: a mix of home office and a welcoming Brussels HQ
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Discounts on beautiful products + employee perks and incentives
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Dynamic and inclusive team culture, where every voice counts
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Real career opportunities in customer experience, retail ops, or marketing