Overview
Business Continuity & Resilience Manager at SWIFT.
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About the Company
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Key Responsibilities
Develop and maintain the global Business Continuity Management (BCM) and Crisis Management framework, aligned with ISO 22301 and other international standards.
Lead large-scale, complex business continuity projects, ensuring integration across business units, geographies, and technical systems.
Monitor and ensure compliance with global regulatory requirements, including SOL (Swift Oversight Law) and DORA (EU Digital Operational Resilience Act) and complimentary resilience frameworks and regulations.
Design and execute business impact analyses (BIAs), risk assessments, and recovery strategies for critical business functions and IT systems.
Design and conduct simulations on Crisis Management, tabletop exercises, and crisis response drills across SWIFT’s global footprint.
Coordinate and facilitate enterprise-wide business continuity exercises, disaster recovery drills, and incident response tests.
Collaborate with Technical teams and cybersecurity teams to align business continuity with IT disaster recovery and resilience architecture.
Provide strategic advice and reporting to senior leadership, risk committees, and external regulators or auditors.
Lead and mentor junior resilience and BCM stakeholders across regions, fostering a culture of preparedness and accountability.
Continuously enhance and adapt BCM policies and tools to address evolving threats, emerging technologies, and business growth.
Required Qualifications & Experience
8+ years of experience in Business Continuity Management or Operational Resilience, preferably in the financial services or technology sectors.
Strong experience in leading complex, multi-country projects in regulated environments.
Proven knowledge of relevant regulations and standards, including DORA, ISO 22301, FFIEC, NIS2, and GDPR.
Experience designing meaningful KPIs (e.g., test completion rates, RTO) and KRIs, understanding how to align metrics with risk appetite and tolerance.
Ability to create clear visualizations for continuity metrics, risk trends, and resilience performance. Proficient in tools like Power BI, Tableau, Excel, or Qlik for executive dashboards.
Demonstrated experience in working with technical teams, including infrastructure, architecture, operations, cybersecurity, and IT disaster recovery.
Experience engaging with regulators and auditors, with a strong understanding of their expectations in continuity planning.
Bachelor’s or Master’s degree in Business, Risk Management, Information Technology, or related field.
Professional certifications such as CBCP (DRI), MBCI (BCI), CISSP, PMP, or ISO 22301 Lead Implementer are highly preferred.
Fluent in English.
Skills & Competencies
Strong analytical and problem-solving skills, with the ability to synthesize technical and business information.
Excellent project management skills; experience with risk and resilience tools (e.g., Fusion Risk Management, Archer, MetricStream) is a plus.
Strategic thinker with hands-on implementation capability.
Exceptional communication and stakeholder management skills.
Ability to work independently and manage competing priorities.
Culturally aware and capable of operating in a global, matrixed organization.
What We Offer
We put you in control of your career. We give you a competitive package. We help you perform at your best. We help you make a difference. We give you the freedom to be yourself.
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Sales
Brussels, Brussels Region, Belgium
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