Quality Monitoring Specialist
As a Quality Monitoring Specialist, you will play a pivotal role in analyzing claims, production, and contract management data to ensure compliance with quality standards. You will work closely with the Technical Coaches and Team Assistants/Team Leaders to identify and implement new procedures that address dysfunctionalties.
* You will collaborate with the business to define action plans based on quality assessments and onboard Technical Coaches, Management, and Team Assistants for implementation.
* Ensure accurate documentation and up-to-date knowledge management in a global structure.
* Define training needs based on dysfunctionality analysis conducted by Technical Coaches and Team Assistants/team leaders.
* Support BSC/Team Assistant/Team Leaders/Managers with complex case analysis and complaints, and facilitate changes in processes.
* Regularly evaluate controls' consistency, adapt where necessary, and intervene in process validation for new processes/products.
Key Responsibilities:
* Perform required controls in time and adequately.
* Complete evidences for recurrent evaluations in follow-up tools for clear reporting.
* Conduct data exploration and analysis to identify trends, patterns, and anomalies.
* Report results of controls and action plans to Healthcare management team and quality steering.
* Evaluate training from content & didactic perspectives, including training paths for different profiles.
Requirements:
* Bachelor degree or equivalent experience in a similar role.
* At least 3 years of relevant experience.
* Trilingual proficiency: French, Dutch, and English.
* Knowledge of the insurance sector and the role of an assistance provider.
* Demonstrates a high level of service quality.
* Analytical mindset.
* Familiarity with CMS tools and other relevant software.
* Excellent knowledge of the MS Office suite (Excel, PowerPoint, Word).
* Some knowledge of PowerQuery, PowerBi is a plus.
* Discretion and confidentiality.
* Strong listening skills and interpersonal contact skills.
* Solid organizational, administrative, and writing skills.
* Ability to adapt to change.
* Dynamic and reactive.
* Team spirit.
Benefits:
* €90 flat rate expenses.
* Meal vouchers worth €8.
* €250 eco vouchers.
* Insurance: group insurance, hospitalization insurance, disability insurance, accident insurance.
* 3 days of homeworking.
* 30 vacation days.
* 100% reimbursement of transportation costs.
Join our organization and thrive in a dynamic environment!