Medior Service Delivery Manager
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Start Date:
01/06/2026
End Date:
31/05/2027
Deadline:
24/04/2026
Location:
Brussels
Regime:
Full-time
Role Overview
As an Infra Service Delivery Manager, you will coordinate deployment with peers, establish a service-oriented delivery framework, and lead service delivery interactions with internal customers.
Key Responsibilities
Service Transition Orchestration & Market Standards:
Serve as the Infrastructure SPOC.
Act as the Strategic Point of Contact for impact and risk assessment of project-driven changes on operational activities.
Process Industrialization & Governance Frameworks:
Drive the industrialization of service operations by implementing infrastructure validation frameworks.
Define and enforce strict technical Quality Gates and Non-Functional Requirements (NFR) governance.
Architect process and efficiency enhancements by leveraging IT standards and emerging innovations.
Deployment Steering & Operational Lifecycle:
Engineer the Global Implementation Plan (IMP) for major application releases and infrastructure transformations.
Lead the deployment lifecycle for minor and major releases.
Govern environment lifecycle management and direct operational governance through active participation in CAB and release review meetings.
Service Delivery Operations (Run & Maintain):
Monitor and govern day-to-day service delivery to ensure all customer needs and contractual SLAs are consistently achieved.
Oversee the end-to-end maintenance life cycle of delivered services.
Serve as the primary customer liaison and drive the resolution of complex incidents and problems. xphnsxz
Manage the Change Request process and analyze service performance metrics.
Skills Required
Proven experience as a Service Delivery Manager (3 years)
Proven experience with SLAs
Fluent in English, and fluent in French or Dutch
Proven experience in Release Management (3 years)
Proven experience with people coordination (cross-team)
Proven experience with ITIL
Knowledge of Service Management (incident management, problem & change management)
Proven experience with Agile
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