As a Customer Success Manager – Mid-Market, you will be the trusted advisor and main point of contact for a portfolio of around 50–60 customers (typically €25K–€75K ARR). Your mission is to ensure these customers achieve measurable success, prevent churn, and uncover opportunities for growth. You are both a relationship builder and a growth driver, central to Corilus's ambition to deliver excellence at scale.
Challenge
* Manage the full customer lifecycle: onboarding, adoption, business reviews and renewals, as well as generating opportunities for upsell/cross-sell.
* Maintain regular, proactive contact with your customers to build relationships and manage expectations. Act as Single Point of Contact for escalations within your book of business.
* Monitor account health, identify risks early, and define mitigation plans.
* Collaborate with Sales and Marketing to identify and execute upsell or cross-sell opportunities.
* Collect and translate customer feedback into actionable insights for Product and Marketing.
* Organize webinars, trainings, or events to boost product adoption and customer engagement and support our digital segments as needed.
* Track and report on key success indicators: CSAT, churn, adoption, and portfolio growth.
* Coordinate internal resources (Support, Product, Technical delivery teams) to deliver solutions effectively, specially during the Onboarding phase.
Profile
* 3-5 years of experience in Customer Success, Account Management, or a similar SaaS/tech environment.
* Proven experience managing a customer portfolio with a focus on renewals and expansion.
* Data-driven and analytical; you make informed decisions using metrics and insights.
* Strong communication and presentation skills, comfortable with senior stakeholders.
* Customer-focused, solution-oriented, and commercially minded.
* Skilled collaborator with cross-functional teams (Product, Marketing, Sales).
* Interest in healthcare or e-health is a strong advantage.
* Fluent in Dutch and English; good knowledge of French is a plus.
* A structured and self-driven approach to managing complex accounts.
* Commercial awareness combined with a genuine care for the customer.
* Experience using CRM, Customer Success, and reporting platforms.
* Resilience, flexibility, and ownership in driving results.
Offer
* This role gives you direct influence over customer satisfaction and revenue growth within your portfolio. You'll work with healthcare professionals daily, helping them succeed with our solutions and providing insights that shape the future of Corilus products. Your work connects our purpose, empowering healthcare through technology, to real outcomes in the field.
* Lot of learning opportunities as we are constantly pushing ourselves to improve our processes and enhance our business partnering support with in depth business analysis
* At Corilus, we believe in rewarding our employees for their commitment. You can count on an attractive salary package aligned with your experience and responsibilities, complemented by a wide range of extra-legal benefits including a company car + fuel card, hospitalization insurance, group insurance, and an additional ambulatory care insurance, …
* A solid and extensive training plan complemented by our Corilus Employee College, ensuring continuous improvement of your knowledge