For an international medical company located in Diegem we're recruiting an Operations Support Associate who is willing to learn Day to Day Operations management. After a thorough on-the-job training, your responsibilities will include:
Respond to customer inquiries regarding Product installation & Service Processes and coordinate with 3rd party suppliers (Warehouses & repair Depots) when necessary.
Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of products and documentation.
Review, Update, Prepare and Process Customers Orders using the Service Management system application.
Process daily local goods reception and dispatch to the next service provider or return to the customer.
Work with Third Party service provider applications for shipments and receiving.
Work with depot technician to issue Service request demand.
Document repair report from the Depot center to the Service Management application using adequate training equipment, Work Instructions, and guidelines provided by the team leader.
Use Supporting documents to update service value Work Orders with accuracy in the service tool.
Collect data and prepare for routine reports to management.
Take necessary contacts with relevant parties to understand Product/Service status.
To be successful in this role you have:
Fluency in English. Any additional languages are a plus.
A bachelor degree, combined with +/- 2 years of professional experience
Previous experience of working with CRM systems would be a strong advantage.
Resistance to stress and a strong eye for detail
Willing to learn and have a real desire to deliver first class Operations/Customer service
Experience of working in a Sales /Operations/Customer service role is desired
Willing to work on a full-time basis from the offices in Diegem for the first 6 months
Available to start this job on 1 April
What's on offer?
a full-time job with a competitive salary (max €2.500 gross, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after 6 months training period)
a very pleasant and supportive team in a large and well-reputed international company
this temporary contract will start on 1 April and run initially until the end of 2026 with a real opportunity to become a permanent contract afterward.
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