It all starts with the everyday! As the market leader in Belgium in catering and facility services, we contribute to a sustainable future, a positive impact on the environment, and a safe working environment for all our employees through our core values of team spirit, service, and progress.
As the Business Partner – HR & WFM, you will act as the key bridge between local business domains and TDDI by capturing business needs, translating them into IT requirements, and connecting with regional TDDI to deliver effective solutions. You align IT initiatives with business priorities, fosters strong stakeholder relationships, and ensures that IT investments generate measurable business value.
* Actively participate in the Regional Community of Practice (CoP) within the Application domain, exchanging knowledge and best practices with colleagues across the region.
* Contribute to the business domain and TDDI roadmap by gathering business needs, including cost and budget considerations, and aligning them with the relevant TDDI solution centers.
* Act as a local demand or portfolio manager within the TDDI Demand Management process by clarifying business demand, ensuring alignment with TDDI policies and guidelines, and facilitating the approval of local or cluster initiatives with the appropriate experts.
* Serve as a local ambassador for TDDI transformation initiatives, ensuring alignment between regional objectives and the needs of one or more business domains.
* Bridge regional, cluster, or country business requirements with TDDI's technical capabilities and services.
* Coordinate change delivery, major incident management, temporary fixes, and workarounds for applications and systems within the Application domain at global, regional, and local levels.
* Manage relationships with vendors and suppliers operating within the scope of the Application domain.
* Monitor KPIs and performance dashboards for local solutions to ensure service quality and drive continuous improvement.
* Solid understanding of one or more Sodexo business and application domains
* Familiarity with support tier structures and vendor coordination
* Knowledge of product management concepts
* Ability to work independently and coordinate with remote teams
* Ability to distinguish presented user requests from underlying true needs, and distinguish solution ideas from requirements
* Strong communication in both English and the local languages as well as stakeholder management skills
An exciting position in a dynamic organisation where corporate responsibility, diversity and inclusion, training and development opportunities are key. Working at Sodexo is not just a job. It's an opportunity to contribute to something bigger, because we believe that our daily actions have a significant impact. With us, you can work with purpose and develop in your own way. As a market leader in catering and services, we offer you :
A permanent contract
* An attractive salary package where quality of life is essential with a flexible home-working policy for a good work-life balance
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o Hospitalisation and dental insurance and group and disability insurance
o Year-end bonus (13th month), meal vouchers, eco-vouchers, gift vouchers for seniority and family events
o Company car with fuel or charging card or mobility budget
* A personalised induction process for a smooth start at Sodexo and the opportunity to take part in a wide range of training courses
* Additional holiday and seniority days
* Modern workspaces close to Brussels Central Station and an enthusiastic working atmosphere with great colleagues
Ready for the next step in your career ?
If this sounds like you, don't hesitate to apply!
Demand Management, WFM, Business Needs, KPI, Communication, Service quality, Business, Delivering Change, Road Map, Product Management, Dashboard, Effective Solutions, Coordination, Policy, Coordination, VOS, Local Businesses, Cost and Budget, Process Management, Best Practices, Investment, Service, Relations Managing, Translation, Business Priorities, Ensuring Alignment
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