KALDEWEI is a German family business with over 800 employees that has been producing high-quality, luxurious and sustainable bathroom solutions for over 100 years. Our portfolio includes bathtubs, shower surfaces and washbasins made of KALDEWEI steel enamel, a 100 per cent recyclable material. We rely on manufacturing exclusively in Germany along the entire value chain and export from here to the whole world.
Passion meets sales:
What are we looking for in our Customer Service team? A communicative team player (m/f/d) who helps us to offer our customers the best service in our industry. Your passion for our design-orientated products and your strong customer focus make you the ideal candidate for this position. Here you have the chance to make a big difference in a new, dynamic team.
For our newly established team in BeNeLux, we are looking for the next possible date at the company headquarters in Ahlen or remotely from the home office for a
Customer Service Consultant (m/w/d) BeNeLux
Job description THIS IS YOUR CHALLENGE
* In our internal sales department, you will be the direct contact for all customer enquiries in the sales process for the BeNeLux region.
* In close collaboration with the field sales team, you will be responsible for customer inspiration, new customer acquisition and long-term customer relationship management.
* In your role, you will be responsible for the competent and customer-orientated handling of customer enquiries along the sales management processes. This includes product consultation, order processing, complaints management and customer data management.
* In project sales, you will also be responsible for researching projects, calculating quotations and supporting the implementation of construction projects.
* You will be responsible for maintaining up-to-date data in the IT systems (CRM/SAP) to document customer data.
Profile YOUR EXPERTISE IS IN DEMAND
* You have completed commercial apprenticeship or equivalent qualification.
* You have professional experience in customer service, ideally in a manufacturing company, and have a strong technical understanding.
* You are sociable, empathetic, solution focused and have excellent communication skills
* Language requirements: French and Dutch/Flemish + English or German
* You are experienced in working with MS Office, SAP (or similar) and have experience with a CRM system.
* Your profile is complemented by a high level of service orientation, a hands-on mentality and a structured and independent way of working.
Offer From € 2.650 to € 3.400 per month THESE ARE YOUR BENEFITS
Our culture makes the difference! An open working atmosphere and respectful co-operation are the basis for you to quickly feel part of KALDEWEI!
In addition to flexible working hours, a laptop, and a company phone, we also offer you the following benefits:
A secure workplace: A permanent job in a family-run company with a long tradition.
Professional development: We will accompany you on your journey and offer you a wide range of personal and professional development opportunities - from language courses and specialised training to seminars.
Organisational opportunities: Regardless of position, every employee at our company has freedom, a great deal of personal responsibility and is encouraged to help shape the company. You are not just an employee, you are part of KALDEWEI!
Good induction at KALDEWEI: We will provide you with intensive support during the first few weeks. A personalised induction plan will give you a direct insight into the world of KALDEWEI, while your mentor will guide you through the first few months.
Employee discounts: Improve your bathroom at significantly lower prices and benefit from further employee discounts.
Responsibility towards the environment: Start working for a company that has embedded sustainability in its DNA for over 100 years.