The Technical Architect (TA) is a key role within our Global Services organization, responsible for delivering high-quality technical solutions to our clients and partners while ensuring outstanding customer satisfaction. This role is based in Belgium and works closely with local and international stakeholders. Internally, the TA collaborates on solution design to ensure efficiency, adherence to best practices, and the future‑proof use of Zeta’s products. The TA owns solution delivery end‑to‑end, including configuration, quality assurance testing, and technical consultation, working closely with clients and partners to ensure successful UAT and project go‑live. To be successful in this role, you will be customer‑focused, technically adept, and committed to continuous improvement. You will demonstrate strong problem‑solving skills, attention to detail, and an autonomous mindset, while remaining flexible and collaborative in a dynamic, project‑based environment.
Responsibilities
* Understand customer business and technical requirements and deliver comprehensive, scalable solutions
* Lead or contribute to consultative engagements addressing technical and business challenges related to digital marketing initiatives
* Participate in design workshops and business requirements definition, through to solution sign‑off
* Provide expert input into solution design, identifying delivery impacts and recommending improvements for scalability and long‑term support
* Act as the product expert, understanding capabilities and limitations, and ensuring solutions follow technical best practices
* Deliver technical consultation, solution configuration, quality assurance testing, and ongoing client/partner support
* Configure, build, and set up the Zeta platform
* Interact with both technical and non‑technical stakeholders, providing guidance, troubleshooting, and project support
* Contribute to the creation, management, and presentation of actionable BRDs/SSDs (Blueprints) that align customer business needs with Zeta solutions
* Work autonomously on smaller or well‑defined projects, while collaborating closely with Project Managers, Solution Architects, and other technical experts on larger or more complex engagements
* Lead internal knowledge‑sharing initiatives to support the growth and success of Zeta
* Identify project risks and issues, proposing alternatives and mitigation strategies
* Manage multiple concurrent engagements while collaborating with cross‑functional team members
* Deliver new implementations, migrations, and enhancement projects
* Support Account Executives and Go‑To‑Market teams by validating solutions and contributing to effort estimations
* Continuously research emerging technologies, market solutions, and industry trends to stay up to date and bring relevant insights into solution design when needed
* Be onsite with the client in Brussels up to two days per week to support discovery, delivery, and stakeholder alignment
* Travel to client or partner sites for onsite discovery and solution presentations as required
Qualifications
* University degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency
* 3+ years of experience in a technical role
* Native French speaker with professional proficiency in English; knowledge of Dutch is a strong plus
* Based in Belgium and eligible to work in Belgium
* Strong presentation and verbal communication skills with technical, non‑technical, end‑user, and executive audiences
* Experience developing SQL using RDBMS platforms such as MySQL, Oracle, or MS SQL Server
* Hands‑on experience with HTML, CSS, and JavaScript
* Familiarity with SOAP and REST APIs, XML/XSL, and integration techniques
* Ability to collaborate effectively with local and remote teams across multiple time zones
* Demonstrated ability to work autonomously, take ownership of technical topics, and adapt quickly to different ways of working depending on project size and complexity
* Experience in the digital marketing and/or loyalty industries is strongly preferred
Benefits & Perks
* Mobile phone subscription, meal vouchers, pension plan
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
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