Our client is a multicultural and multilingual support platform.
Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
THE JOB
Your main tasks will be:
* Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
* Gathering information and checking the data for accuracy and completeness.
* Providing technical support and communicating with workshops.
* Updating the customer and all other parties involved.
* Monitoring and controlling agreements with all parties involved.
* Follow-up of all contract-related issues within the established deadlines.
* Working from Monday until Friday in the night shift (being flexible to work on a Saturday in busy periods).ProfielFor this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
Language: Dutch (proficient) & English (proficient). Every additional language is a plus.
Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
Technical knowledge (automotive, tyres, …) is a plus
No specific experience required
SKILLS
Communicate effectively over the phone
Problem analysis and problem solving
Customer- and results-oriented
Accurate and high work standard
Multitasker and stress resistant
OTHER
You have to work at the office in Hasselt. Please consider the distance between home vs work.AanbodPermanent contract after a positive interim assignment (100 days)
Salary depending on your experience
Meal vouchers
You can count on a challenging and fulfilling job with many learning and growth opportunities.
You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.
Interested?
Click on the \"Solliciteer\"-button or send us your resume hasselt.182@adecco.be