As an IT Support Engineer in our Data Centre, you will play a critical role in supporting the successful deployment, maintenance, and ongoing management of our Data Centre infrastructure. You will be responsible for troubleshooting, installing, configuring, and maintaining hardware and software, ensuring high availability and efficiency across all systems.
Main Responsibilities:
* Installation, configuration, and maintenance of hardware and software.
* Troubleshooting and resolving technical support requests related to Data Centre hardware and software.
* Cable management, rack mounting, and environmental monitoring for optimal system performance.
* Collaboration with internal teams and vendors to resolve complex technical issues.
* Documentation of incidents, troubleshooting steps, and resolutions in our IT support platform.
* Monitoring of system performance and data traffic within the Data Centre, ensuring minimal downtime.
* Analysis of logs and reports to identify potential issues and proactively implement corrective measures.
* Evaluation of hardware and software components to ensure they meet performance standards.
* Support for the installation, configuration, and troubleshooting of networking equipment, including routers, switches, firewalls, and load balancers.
* Collaboration with network teams to ensure seamless communication between the Data Centre and remote locations.
* Management of network monitoring tools to track bandwidth usage, identify issues, and optimize performance.
About the Role:
This is a freelance position that requires a self-motivated individual who can work independently. The successful candidate will be responsible for troubleshooting, installing, configuring, and maintaining hardware and software, ensuring high availability and efficiency across all systems.
Required Skills and Qualifications:
* Proven experience in IT support and troubleshooting.
* Knowledge of hardware and software installation, configuration, and maintenance.
* Strong problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Effective communication and interpersonal skills.
What We Offer:
We offer a competitive freelance rate and the opportunity to work on a variety of projects.