Experience
* Minimum 3 years of experience in handling end-to-end process of Expat life cycle with core global mobility experience
* Handling of Immigration, Tax and Equity processes
* Experience in handling Expat Documentation (Compensation Proposals, Letters, Contracts), Expat Payroll, Cost Estimates and Cost Comparisons, Budget Preparation & Forecasting
* Query handling from People Team, Expats, Line Managers, Service Providers, Business stakeholders
* Co‑ordination of Vendors and processes (Tax, Immigration, Equity, Relocation etc)
* Onboarding call with expats explaining the entire expat life cycle, handling queries and be the advocate for ongoing problem resolution on all topics.
* APRO Super User Expertise along with regular day to day tasks of sending Service Orders, updating data, generating reports, auditing/signing off on payslips before processing.
* Manage Legal & Compliance topics with Line Manager, Expat and Service Providers
* Conduct and maintain data in all systems (e.g., Contract, Tax Status, Housing, Premiums, Salary changes, Promotions, Merit, Bonus, Insurance, Relocation etc.)
* Establish/create policies & procedures including SOP preparation for process execution.
* Serve as technical /functional resource and system super users to other team members
Responsibilities
* Support all Mobility moves across all geographical locations and policy types
* Close collaboration with Zone Mobility teams on all moves
* Support PBPs where needed with Request for Expat Assignments (REAs)
* Review quality of REAs and ensure completion and routing for approvals
* Follow‑up and align with REA owners to create Offer/Proposal
* Provide accurate cost estimate for moves
* Share Offer/Proposal letter with Mobility Specialist/Manager following ABI Global Rewards policies
* Create and manage Expat documentation (e.g., Letter of Assignment (LOA), Localization letters, Mobility components of local contracts)
* Manage Vendors: from raising Service Orders to follow‑up of service execution
* Follow‑up of documents required for Immigration processes (employer side & employee side)
* Maintain updated overview of Expat status for all ongoing processes (Immigration, Tax, Relocation) with updated statuses
* Maintain data quality and data hygiene in systems. Maintain APRO and Workday systems updated
* Coordinate and participate in weekly Vendor review meetings with Zone teams for follow‑up on ongoing cases
* Own and follow‑up in weekly Internal ABI GM team meetings to follow‑up on ongoing cases
* Onboarding call with expats explaining the entire expat life cycle, handling queries and support problem resolution on topics such as Immigration or Relocation.
* Payroll follow‑up with local Payroll teams and Vendor to ensure accurate and timely processing of Expat payroll (primary and shadow)
* Home country contributions management with local Home teams
* Measurement of indicators, monitoring of SLAs and management of internal audits
Capabilities
* High organizational capacity, management of priorities and follow‑up to pending topics
* Leadership to resolve and make things happen. Decision‑making and problem‑solving
* Communicate effectively and clearly with individuals of many different cultures and languages
* Positive attitude and empathy
* Attention to detail
* High sense of responsibility
* Customer Service
* Analytical skills
* Knowledge of Global Rewards and Global Mobility policies
System Knowledge
* Excel and PowerPoint
* Workday
* APRO
* Power BI
Languages
* Fluent or Advanced English
* Spanish (preferable, not a requirement)
#J-18808-Ljbffr