What will you do?
About Staci
Belgium
STACI Belgium is part of the STACI Group, a
major global logistics player specialising in the distribution of physical
marketing materials for large clients and multinationals. We serve big names in
the automotive, petroleum, food and media sectors. Our services are flex-made
and extensive. In addition to distribution, we also support our clients with
point-of-sale set-up for specific marketing campaigns and travel to set up and
dismantle events.
Curious about us? Check out our socials
Staci Belgium offers 120 permanent employees an
exciting job. We operate at two sites, Beveren & Boom. For the site in
Beveren, we are looking for a great colleague to strengthen our team as a
Customer Service Employee for events & retail (m/f/x).
Your role
After an induction period to familiarise
yourself with your job's processes, you will support your colleagues with the
daily administrative and operational follow-up and assistance for the clients
assigned to you.
* Client contact: You are the
first point of contact for our clients' network and answer their daily
queries (e.g. regarding deliveries, orders, webshop login, etc.). This is
both by phone and email, in Dutch and French.
* Operational follow-up: You
monitor transports and liaise with warehouse staff and colleagues about
receipts, returns and distributions.
* Administrative follow-up: You
oversee order processing and stock management via the ERP system. You keep
the client database up to date and log complaints via a CRM system. In
addition, you ensure the client environment of the online web platform is
properly linked and up to date.
* Reporting: You prepare various
reports, giving colleagues and clients a better overview of developments.
Specifically, you produce monthly exports from various systems and carry
out some processing in Excel.
Who are you?
* Customer-friendly: You answer
the phone with a smile and are able to assist customers in a friendly and
efficient manner.
* Communication: You easily
interact with customers and suppliers in Dutch and French, both by phone
and by email.
* Administrative skills: You are
a planner, pay attention to detail, and are a true problem-solver. You can
handle multiple tasks simultaneously without losing track of things. You
are open to learning new software systems.
* Team spirit: You enjoy working
in a team and are able to discuss matters openly when needed.
* Office knowledge: You work
easily with Excel (pivot tables, hlookup & vlookup, and some basic
functions (average, sum, count, etc.) are familiar to you).
* Experience & background:
You have obtained a Professional Bachelor's degree (PBA) or can
demonstrate valuable experience in a similar position. You already have
some experience in a logistics sector role.
What do we offer?
* Development opportunities : We offer you the chance to further develop your skills and focus
on an active training policy.
* Involvement : You will join a friendly team where your input or ideas can make
a real difference. We strive for an inclusive working environment where
everyone can be themselves. Our culture is described as warm
and authentic.
* Wellbeing : We take many initiatives to safeguard the wellbeing of our
employees. Safety, trust, health, conviviality and fun are key aspects we
actively pursue.
* Salary package : We offer a full-time permanent contract, with a salary range for
this position between €2700 and €3300, depending on demonstrable
experience and expertise. Your salary package is further complemented by
meal vouchers (€9/day), eco vouchers (€250/year), a hospitalisation
insurance covering family members, a sector group insurance, a remote
working allowance and the option of a bicycle lease.
* Work-life balance &
holidays : We work with flexible working hours in a
37/39-hour week. In addition to annual leave, there are 12 ADV days, 3
sectoral holidays, and one extra holiday for every 5 years of seniority.
Although
colleagues enjoy seeing each other in person at the office, remote work is also
well established. You can work from home up to 2 days per week.
Curious?
Send your
CV to, we look forward to getting to know you.