1. Management of a customer portfolio
2. Prepare quotes and send them to the customer or sales manager
3. Provide support to the sales department for all information concerning the monitoring and management of files
4. Control, process and launch orders for spare parts and complete equipment after collecting all the technical and commercial documents and data necessary for the proper execution of the order
5. Assist the sales director in the preparation of commercial offers and the reading of sales contracts
6. Keep files up to date in the ERP system
7. Manage the invoicing of customer files and ensure compliance with the conditions set by finance.
8. Point of contact: you are the client's main contact for questions related to the follow-up of a file (production deadlines, transport, etc.)
9. Monitoring the progress of files until delivery of materials (coordinate shipments of orders)
* Bachelor's or master's degree with commercial or technical direction.
* First experience in a similar position (customer contact & order processing).
* Excellent knowledge of Dutch and French (min. B2). Knowledge of other languages is a valuable asset.
* Good knowledge of the industry and technical products
* Mastery of MS Office and knowledge of an ERP system
But above all you are:
10. Good communicator who communicates easily with different members of the company
11. Dynamic and proactive: you are not afraid to take initiatives and develop your knowledge.
12. Customer-focused and solution-oriented.
* Attractive salary and package with extra-legal advantages
* Additional days of leave (seniority, career)
* Join a Belgian company that has managed to maintain its family spirit over the years
* The opportunity to train in new technical aspects and evolve within the company
* Work in a supportive environment where everyone is encouraged to share their ideas
* The opportunity to work for an innovative company that actively contributes to sustainable development goals.