Akkodis is looking for a medior IS/IT Business Analyst to support one of its clients as part of a broad digital transformation of their production and logistics activities. Working within the IS/IT department and collaborating closely with senior analysts and multidisciplinary business teams (production, logistics, supply chain, quality), you will play a key role in shaping and improving processes, supporting users, and contributing to the success of operational and digital initiatives.
Key Responsibilities
* Engage closely with business and IT stakeholders to gather, analyse, and prioritise functional requirements, fostering collaboration and co‑creation.
* Build strong relationships with ERP, MES, and WMS user communities by promoting active listening, transparency, and trust.
* Use modelling tools (BPMN, UML, flow diagrams, etc.) to map business processes and communicate them effectively to all stakeholders.
* Provide high‑quality functional support on a daily basis, diagnosing issues, resolving incidents, and delivering clear, user‑friendly communication.
* Co‑facilitate training sessions, workshops, and feedback meetings to strengthen user skills and promote best practices across teams.
* Detect and analyse system issues early by collaborating with IT teams and external vendors, encouraging collective problem‑solving and long‑term solutions.
* Produce and maintain functional documentation, user guides, and specifications to ensure clarity, coherence, and reusability.
* Contribute to functional testing phases, promoting teamwork, rigor, and alignment during validation activities.
* Ensure the accuracy and consistency of business data in key systems, and help raise awareness among users about the importance of shared, reliable data.
* Support change management initiatives with a user‑centric mindset, encouraging adoption and smooth transitions.
Candidate Profile
* 2 to 5 years of experience as a Business Analyst or in functional support within an industrial environment (production or logistics).
* Functional knowledge or strong interest in industrial information systems such as ERP (Oracle or similar), MES, and WMS.
* Ability to learn new digital tools and strong interest in process automation and operational improvement.
* Solid knowledge of modelling methodologies (BPMN, UML) and experience with collaborative process mapping.
* Excellent interpersonal skills, with the ability to collaborate, build trust, and provide strong customer‑oriented support.
* Strong analytical competencies: requirement gathering, drafting functional specifications, and conducting multi‑stakeholder workshops.
* Comfortable with IT tools, databases, and SQL (querying, data analysis, first-level technical support).
* Rigorous, autonomous, motivated, and eager to learn, share, and contribute within a team environment.
* Ability to follow guidelines, work effectively in pairs or within project teams, and adapt to diverse working styles.
* Excellent command of spoken and written French; good technical English for documentation and professional discussions.
* Knowledge of the electronics production sector or similar environments is considered an asset.